tonygret's profile

New Poster

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2 Messages

Thu, Nov 26, 2020 6:00 PM

Xfinity Streaming app on Samsung TV - Time/ Time Zone Off

I am new to xfinity.  I have a newer Samsung TV (2019) to which I installed the Xfinity app beta.  However, when I launch the app the time is three hours earlier on the app and the live menue guide.  This seems to be a compatibility problem only with the Samsung TV, as with all the other devices I treid, the problem does not happen.  

 

This is what i I checked:

  • The time and time zone on the Samsung TV is correct.
  • The time and time zone on the router /modem is correct.
  • I have one Xfinity cable box, and that shows the correct time, so it's not an account issue.
  • Running the xfinity app beta on my roku TV, and a sepearte Roku show the correct time.
  • I unistalled and installed the xfinity app several times.
  • I have pulled the plug on the TV several times.

Again, this seem to be unique to the Samsung TV, and I have seen dozens of other posts on this forum with the same problem.  It seems like a simple would be if the xfinity app had a time zone setting, or they just figured out what the glitch is with the Samsung TVs.  Is there any fix, workaround, or ETA for this problem? 

Thanks!

 

Responses

ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hello tonygret, thanks for reaching out on our forum regarding this issue. I haven't seen any widespread problems that fit what you're describing so let's take a look at your app and credentials to see if we can get this taken care of for you. To get started could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

Rustyben

Expert

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24K Messages

7 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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