Xfinity Streaming App on iPad
All my streaming apps on my iPad work reliably. No issues.
Xfinity streaming app on TV works fine.
ONLY THE XFINITY app fails to perform reliably. I have constant, but random issues. I used to have freeezing and no picture then no audio.
Now I have random audio gaps. I have trashed and reinstalled the app.
Is there any way to fix these problems?
11 months ago
@PriscillaS [Edited username] Hello, thank you for taking the time to reach out to Xfinity Community Forum to express your concerns. We have had some known issues with the Xfinity Stream app recently, and appreciate your patience while dealing with them. Let's move to a private chat, so we can get your account pulled up and go over some options for next steps. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.
10 months ago
I have the same issue on both my iPad and iPhone when watching live tv.
10 months ago
The xfinity app on ipad and iphone suddenly has decided virtually every channel requires a connection to home wifi, does same on 5G phone, curiously connect a laptop to the SAME wifi bypassing the app using a browser no problem on the same wifi that supposedly requires being on home wifi. So streaming is kind of useless if the app says record (including news channels) to watch later. That it happened suddenly yesterday with two different devices iphone and ipad puts the problem clearly on the app or its implementation. Solution ?
9 months ago
Same issue on iPad Pro, random audio gaps on any channel, any program, video continues as usual with high quality only the audio disappears for 10 seconds then comes back. Very annoying.
I have restarted the device, removed and reinstalled the Stream app, with or without bluetooth enabled, all with no luck. Wi-fi connection is very good, video quality is high so I highly doubt a network problem.