PriscillaS's profile

New Poster

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4 Messages

Fri, Jul 15, 2022 3:01 AM

Xfinity Streaming App on iPad

All my streaming apps on my iPad work reliably.  No issues.

 Xfinity streaming app on TV works fine.  

ONLY THE XFINITY app fails to perform reliably.  I have constant, but random issues.  I used to have freeezing and no picture then no audio.

 Now I have random audio gaps.  I have trashed and reinstalled the app.  

Is there any way to fix these problems?

Official Employee

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63 Messages

1 m ago

@PriscillaS [Edited username] Hello, thank you for taking the time to reach out to Xfinity Community Forum to express your concerns. We have had some known issues with the Xfinity Stream app recently, and appreciate your patience while dealing with them. Let's move to a private chat, so we can get your account pulled up and go over some options for next steps. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.

(edited)

Visitor

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1 Message

1 m ago

I have the same issue on both my iPad and iPhone when watching live tv. 

Official Employee

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74 Messages

Hello @kashiraki, we are very sorry that you are also encountering the same issues on your iPad and iPhone when watching live TV.

 

Have you also uninstall and reinstall the app as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

13 d ago

The xfinity app on ipad and iphone suddenly has decided virtually every channel requires a connection to home wifi, does same on 5G phone, curiously connect a laptop to the SAME wifi bypassing the app using a browser no problem on the same wifi that supposedly requires being on home wifi.  So streaming is kind of useless if the app says record (including news channels) to watch later. That it happened suddenly yesterday with two different devices iphone and ipad puts the problem clearly on the app or its implementation. Solution ?

Visitor

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15 Messages

@user_e25e61​ The forum is beginning to catch up with this issue. Xfinity is having problems with their app. I was told this when I actually spoke with someone in tech support early today. Hope that person was correct, but in the meantime, we wait until the issue is hopefully resolved.    

Visitor

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4 Messages

Is it the app or is it their server?  To my knowledge the app has not been updated in the last two days so the app is what it’s been since the max update.  Working fine. Now all of a sudden around 5 or 6 yesterday the streaming service basically fails.   This seems to be a backstage issue.  Some one has messed up or someone has intentionally messed it up.

Official Employee

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397 Messages

Greetings, @user_e25e61. Thank you for reaching out in regard to this issue. In an effort to make sure that no stone is left unturned, I'd like to ask, have you tried uninstalling the app and reinstalling it? I ran into a very similar issue when using the app and it turned out that the app was corrupted because I lost service for a brief second in the middle of an update. I appreciate your time and I look forward to your response. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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