Visitor
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7 Messages
xfinity streaming app on fire tv
I recently bought a Fire TV. the Xfinity Streaming (Beta) app freezes very often. The audio will continue but the video will freeze. This happens so often that it makes the app unusable. Please do not ask me about Internet problems as none of the other apps I use on Fire TV have this issue. Also, there are no Internet issues on any other app in my home wifi. I have uninstalled the Xfinity App and reinstalled it. Any further suggestions?
XfinityRyanE
Official Employee
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1.1K Messages
4 years ago
Hello @user_2b5a8d, thank you for taking the time to reach out for support with the Xfinity Stream App. We definitely understand the importance of having all of your apps and services working, and we will be glad to take a look at this in more detail. Please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Peer to peer chat" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
Let me know if you have any questions.
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user_615465
Visitor
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2 Messages
4 years ago
I am also having a problem with this issue. How do I fix it?
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user_4c389a
Visitor
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1 Message
4 years ago
Having the same issue. Is there a fix for this? Really annoying ...
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user_09f28d
Visitor
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1 Message
4 years ago
Same problem as described above. No other streaming app does this on this TV. Xfinity Streaming app works fine on Roku devices, phone and PC. Only happening on FireTV devices.
Tired of having to hit press twice to resume. Sometimes it just hangs up all together. It is not an internet issue on the home network. Using direct wired ethernet to router.
This is going on for months and no solution. Please help.
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