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user_bcf1ee
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Wednesday, October 20th, 2021 12:16 AM

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Xfinity Streaming App not working on Chromecast

I see that many people are having this issue.  I have multiple TVs and different chromecast, the latest purchased last year, none are working.  Very frustrating.  Has any found a solution? And yes my wifi is connected to the same network as the chromecast.  No I have never had this problem until now.

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4 years ago

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user_f54fb3

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4 Messages

5 years ago

I can cast from Xfinity app on PC to TV but not from iPhone. I think it could be an issue with latest IOS update.

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X121

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12 Messages

@user_f54fb3 

I cannot cast Xfinity from PC to TV (or from IPad or iPhone). I can cast Netflix, YouTube, any streaming apps not requiring xfinity login. Xfinity says they are aware of the problem and appreciate our patience. I imagine they also appreciate our money as they have made no offers to compensate for the lack of service which has been ongoing for a week. No indication of when to expect a fix. This is a very poor customer experience. 

5 years ago

user_7ec6aa

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1 Message

My issue which started a few days ago is that my Chromecast TVs no longer appear in the list of devices in xfinity stream.  I have two TVs and only one shows up at a time.  All of my other streaming apps such as peacock or nbc sports show all devices.  I can not correct this.  So infuriating. 

4 years ago

user_45074b

Visitor

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3 Messages

I have the exact same issue. I have four TVs and only one shows up at a time.  Support was going to refer my ticket to Tier 2 a couple days ago but nothing. So frustrated. 

4 years ago

0

user_c3a49d

Visitor

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1 Message

Same issue here. I have 3 chrome casts and only one shows up in the xfinity app. Every other app all three show up so it’s definitely an issue with xfinity

4 years ago

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CCJoseph

Problem Solver

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729 Messages

I am so sorry about your concerns with your streaming, but we are happy to help! @user_7ec6aa, since this post is older at this point, I do need you to make us a new one and we can help you right there. Thank you for taking the time to reach out to us! I look forward to hearing from you!

I no longer work for Comcast.

4 years ago

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CCRyanE

Official Employee

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1.1K Messages

5 years ago

Hello @user_bcf1ee, and other users on this thread! Thanks for reaching out for help with your streaming devices. We are aware of an issue when trying to cast to Chromecast devices and our teams are working diligently to get this back to normal. Thank you for your time and patience while we work to get this resolved. 

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user_f893a3

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1 Message

5 years ago

Has a solution been discovered for this issue? I have been unable to cast this weekend?

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user_9b9c6f

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1 Message

5 years ago

My phone , google home and xfinity were all working UNTIL 12:01AM Oct 19. I could stream with no issues.  I did notice that on Oct 19 Google home put out a new version. I can go to any other TV app ABC, CBS, NBC and I can cast to all of them.  The only one that I cannot cast to is XFINITY.

Prior to this update I was able to use Chromecast with Xfinity Stream with no issues.
I have Google Home installed. Both Chrome cast and Phone are on the same WIFI. I am using
a Netgear router.
I pick the show I want to cast within Xfinity Stream. I press the CAST button
When I try to cast in Xfinity I get on the TV Xfinity "ready to cast".
On Phone I get "Connecting to room", Sometimes at this point I get a flash of the program I am attempting to watch, then msg "Casting to room" on Phone but my TV Screen still shows Xfinity "ready to cast" msg.
Program never shows up.
When I press the cast button again it shows the ROOM and says "Media not selected". Where can I find out where my media list is.
If I start with hitting the Cast button. TV says "ready to cast". I pick my show it says "casting to ROOM" and
all i see is message with 3 dots flashing.  If I press the Cast Button again it shows the ROOM and says "Media not selected".
***  Appears that the XFINITY program is not passing the TV show selected properly to Chromecast as it does not see the selected source.
 
Am I supposed to see Chromecast listed in my WIFI network list after I run Google HOME and set up Chromecast. If I am It DOES NOT SHOW UP.   It does show up briefly during the setup process but then disappears.  Do you have any idea why this is normal process?
 
Is there some setting on my phone or within Google Home that needs to be set to allow for Chromecast to work with Xfinity.  
How can I assist in helping you trouble shoot this problem?  I've been trying every thing since this last update and not getting anywhere but very frustrated.
Again this just started to occur with this new update. Prior to that everything worked fine with Google Home, Xfinity and Chromecast.
If there is anything I can do to assist in trouble shooting this problem please let me know.

4

XfinityAldrik

Official Employee

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2.6K Messages

Hello @user_9b9c6f, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name, full address, and username? Our team can most definitely troubleshoot this issue with you.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 years ago

0

Mrs.Perez-Kowalczyk

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1 Message

5 years ago

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CCKorie

Problem Solver

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1.1K Messages

Good morning, @Mrs.Perez-Kowalczyk. Sorry to hear you are having all these issues as well. Thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name, full address, and username? Our team can most definitely troubleshoot this issue with you.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

5 years ago

0

user_14c005

Visitor

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2 Messages

Latest app version not working with chrome cast.  Older version does work. Please fix.  7002207 version. 

4 years ago

0

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