Vegakat's profile

New Poster

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3 Messages

Tuesday, January 25th, 2022 6:01 AM

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Xfinity Streaming App Not Recording Scheduled Programs

I am suddenly experiencing the xfinity app not recording programs that I have scheduled. It is also stopping mid playback and gives me a message that it cannot be played. 
I check my internet connect and it always says excellent. I’ve rebooted the router, cleared the cache, deleted old programs and it doesn’t seem to help. I’ve checked for updates and I’m all good. I have had problems  intermittently in the past and have spent a good deal of time with your tech support. After going through that process, the problems get resolved, leading me to believe the problem is on your end. Are there other troubleshooting steps that I can take. Going through customer service to get to tech support is always at least an hour of my time going through every detail. 

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New Poster

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3 Messages

3 years ago

Additional info: I just checked for future scheduled recordings and received a message “Your Schedule is Empty” which is a big surprise since there are 4 programs that I record every single day!

Official Employee

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1.3K Messages

3 years ago

Hello @Vegakat! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having concerns with your recordings on your Xfinity Stream App, but you have definitely come to the right place for assistance! I know how frustrating it can be to not have your app working as it should so you can enjoy your services! No worries, we will get you taken care of! I appreciate you trying all those troubleshooting steps ahead of time and sad to hear that it did not help! I just need some more information from you so I know what our next steps should be! What kind of device are you using? Is this happening on multiple devices? Is this happening with multiple users? Are your recordings showing up on your cable box (if you have one)?

Visitor

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1 Message

3 years ago

Having the same issue called in twice was told it would be fixed still not working 2 months later!! How do I get an xfinity rep to call me?

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