Hank_'s profile

New Poster

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3 Messages

Fri, Dec 27, 2019 5:00 PM

Xfinity streaming app for Shield TV....

A rep from Comcast called me tonight offering me their streaming service because I was told there was an Xfinity Streaming APP for the Android TV (Shield TV) ...   I then came on here and started searching and found topics from TWO YEARS AGO where Comcast reps were selling this streaming service   .. only to find there was an APP for the Android TV .. and there ISN'T!!!

 

Why does COMCAST insist on treating their customer like this???!!! 

 

I have no desire to watch movies and TV shows on my phone when I have a 50" TV across the room!    Jeez!      

 

Where is the APP??????????

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Responses

Here4Help

Problem Solver

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109 Messages

2 y ago

@Hank_ 

 

Sorry you feel lied to about the Xfinity Stream app. However, Comcast does not hide the devices that they support with the Xfinity Stream app. The full list of supported/unsupported Xfinity Stream app devices can be found here: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

Hank_

New Poster

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3 Messages

2 y ago

Feel lied to? Give me a break.    . selling that streaming service!!  She told me there was an xfinity streaming app for my Nvidia Shield on the Google Play store ... there isn't and there never has been.    The only app on Google Play is for an android phone .     I found postings on the community forum dating back to 2017 where people (customers) were told the same ...   

 

Don't give me a link to supported devices ... give it to the Comcast SALES REPS!!

 

 

New Poster

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1 Message

1 y ago

I was also "wrongly informed"  today, 5/18/2020, during a call with Comcast to change my service plan, when I was told that the Xfinity application would work on any Android TV.  I acted in reliance on this (mis)information. I found out hours later when I couldn't find the app on the playstore, that the application is not supported by Comcast on Android TV.

I don't believe there is any deep techncial reason for this (Android phone "works"; Android TV is much like a large screen phone).  But there it is. Disappointed.

 

New Poster

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3 Messages

1 y ago

Feel lied to? This is cut and paste from the play store...... read it twice if you need to......

Turn any screen into a TV with the Xfinity Stream app––included with your Xfinity service.

You never have to miss must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device.

New Poster

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3 Messages

1 y ago

Agree. It makes no sense. Why not allow it to work on anything? Hulu and Netflix...Disney Plus....all work on anything. Rep rold me same thing, then said it would cost more for my internet if i cancle the streaming app i cant use except on my phone....thanks for coming thru comcast
Rustyben

Expert

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24.1K Messages

1 y ago


@Crazyjc1 wrote:
Feel lied to? This is cut and paste from the play store...... read it twice if you need to......

Turn any screen into a TV with the Xfinity Stream app––included with your Xfinity service.

You never have to miss must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device.

all that is available with a device authorized (TV installed, or Roku installed). have you tried a modern Roku device?

New Poster

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3 Messages

1 y ago

I tried my Samsung tv......tried my Firetv.....tried my firestick....and just blew 400 bucks on 2 sheild pro tvs and the app works on.......um....my little phone....nothing else. I would like to see themm answer why that is. Because i am 99% sure i know why and its not to help there customers
Rustyben

Expert

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24.1K Messages

1 y ago


@Crazyjc1 wrote:
I tried my Samsung tv......tried my Firetv.....tried my firestick....and just blew 400 bucks on 2 sheild pro tvs and the app works on.......um....my little phone....nothing else. I would like to see themm answer why that is. Because i am 99% sure i know why and its not to help there customers

at the present time, the only answer is in the post above your post.

New Poster

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1 Message

1 y ago

I agree with the victims above. Just because you can point to a page that has a list of device DOES NOT mean that the advertising and customer sales reps don't lie to get you signed up...

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