Visitor
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3 Messages
Xfinity Streaming App Constantly Freezes
I am using the Xfinity APP on three HiSense Roku TVs. I have Xfinity boxes on my other TVs, and everything is smooth, but on the three TVs using the streaming APP, Xfinity constantly freezes, loses connection, etc.
The wifi signal is fine, and in fact, one of the TVs is in the same room as the router (8 feet away).
I've rebooted the modem, uninstalled and reinstalled the app, etc.
Considering what I pay, monthly, for Xfinity, I'd like this to work smoothly.
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Thanks for connecting with us in our community, @user_4b663a! Sorry to read about the trouble with your Xfinity Stream app. We are happy to run some diagnostics on your account to see if we can get it straighten out. To do so, I'll need for you to send us a Direct Message with your name, and service address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_4b663a
Visitor
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3 Messages
2 years ago
There is no "Direct Message" in the upper right corner, so i started another thread.
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Michael_ward
Visitor
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3 Messages
2 years ago
For the roku devices the fix for me was in settings under network to turn off the bandwidth width saver setting. Had the same problem for months and now I have no issues.
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