Xfinity streaming app audio out of sync

@XfinityDena​

my TVL Roku TV is updated, I tried checking modem speed, restarting it, unplugging it and restarting.  I have tried unplugging TV and hard starting it.  I deleted the Xfinity app and downloaded again.  I even tried clearing the TV cache any of the other suggestions made in the community threads.  Nothing has resolved the issue.  I did not have this problem until the last couple months - periodic at first then increasing in frequency of occurrence - tv streaming glitches and sound is then off sync.  This is amazingly frustrating and as a LONF time customer I’m seriously considering another service now.  Your prices continue to rise by leaps and bounds and the Xfinity experience is sinking in quality.  This is so wrong.  Please fix this!!

Thank you for trying those steps. I am showing an intermittent issue is affecting the sound quality for some customers when watching programming through Roku devices. This is not an Xfinity issue, and it isn't isolated to the Xfinity Stream app. Roku has confirmed this is an issue on their end, caused by a software update to their devices that they initiated. You can enjoy content using Xfinity Stream, online and through the app, on a compatible non-Roku streaming device, where sound quality should not be affected. 

Per your rates increasing, from my experience it usually goes up due to an end in promotional rates on the account. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website.

It is ironic that as soon as I made this post, everything seems fine now.  Very coincidental.  I was not on any promotion - rates keep going up and it’s always several dollars more a month.

Good afternoon @arcadian7, we're glad to hear your audio issues are resolved, that's great to hear! We're sorry to hear that your rates have been going up though, as someone who likes to keep a tight budget, I understand how frustrating that can be. We'd be happy to explore new offers with you to see if we can get your bill down. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary