So I can log in at home . I have Apple TV wired connected to the modem. And when I log in to the stream app it logs me in to tvgo which means I’m not on my home internet. I can log in fine on my phone and the other tvs I have are Roku and they log in fine but I can’t get home streaming on the Apple TV
Any other devices that seem to be doing this, or is it just the Apple TV?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thank you for confirming that @user_mvb21. The fact that your phone and Roku devices are correctly recognizing your home network while the Apple TV is being treated as a TV Go device helps narrow this down quite a bit.
Have you already tried completely removing the Xfinity Stream app from the Apple TV, restarting the Apple TV, and then reinstalling the app before signing back in?
Is the Apple TV running the latest tvOS version available?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAlfonso
Official Employee
•
3K Messages
24 days ago
Hello user_mvb21 thanks so much for reaching out here on our Xfinity Forums! Are you unable to see live TV channels, or is the App frozen altogether?
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