cottonlady11's profile

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1 Message

Sat, May 30, 2020 4:00 PM

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xfinity stream

I changed phones and downloaded the xfinity stream app to new phone (Iphone 10xr).

I don't have the same menu at all and no live TV option.

I had no problem with my previous phone (Iphone 7+)

Please advise.

Rustyben

Expert

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24.1K Messages

2 y ago


@cottonlady11 wrote:

I changed phones and downloaded the xfinity stream app to new phone (Iphone 10xr).

I don't have the same menu at all and no live TV option.

I had no problem with my previous phone (Iphone 7+)

Please advise.


on your new iphone check the wifi setting under wifi and verify that you are connected to your own wifi (not xfinitywifi for example). 

Official Employee

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196 Messages

2 y ago

Hi @cottonlady11, thanks for reaching out to us on Xfinity Forum. We filed a ticket for this issue and we will follow up with you here as soon as we have more information.

Official Employee

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196 Messages

2 y ago

hi @cottonlady11 I will follow up with you in direct message. thank you

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