Xfinity Stream will not cast

@XfinityRyanE​ Does not work. I can see the chrome cast fine, and it acknowleges the cast is coming in, the app also acknoleges the cast, but the stream never starts. Its like it connects but the stream is blocked. DOes the exact same thing when casting from the Xfinity web page on my laptop, shows it is connecting but the three dots just keep cycling and nothing happens. 

I am having the same issue!

Same thing has been happening to me last few weeks. I’m assuming since latest app update 3 weeks ago.

Hello @user_afcb65, Thanks so much for leaving a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

My name is George.   I can watch xfinity stream on my android but the casting box in the right corner stopped coming up. 

Hi there @user_2fb33c!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  We are so happy to hear from you and want to help address and resolve your concerns in any way that we can.  So that we can take a closer look at this for you, please feel free to shoot us a private message with your full name and service address so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_2fb33c​ It's only Xfinity. I can cast from any other app.  

@user_f00e76, Let us know if you are still having this issue. We would like to help. 

I am still having this problem.  What's going on?  Why can't this be resolved?

I want to be sure we can get everything figured out for you with your service @Tonita1 . Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

No need, I've disconnected, the lack of assistance I've experienced trying to alert xfinity of this issue became way too taxing. Off to Hulu TV and earthlink I go!

Oh no! We'd appreciate the opportunity to help turn this experience around, @user_f028a4. We do not want to lose you as a customer and want to assist with troubleshooting and resolving this issue with you. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support” by clicking on the chat icon located at the top right of this forum's page?
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_f028a4​ 

About to do the same. It would be really nice if anyone from Xfinity here or on the phone would even acknowledge that they’re having a problem or trying to fix it. I’m getting tired of being given the same rudimentary directions for casting that we’ve all know for five years.

Good luck! I tried to chat, call, dm support on twitter, and emailed corporate. Corporate escalated it to technical support, and after providing them with a very detailed message explaining my issue, my devices info, the version of the os for them, and the app version, Technical support responded two days later by sending me steps on how to download Peacock. All they need to do is have someone in POC replicate this issue by trying to cast to a chromecast (mine is 4th gen) from the xfinity stream app (using something similar to my devices, a Samsung Galaxy Android and Windows 11 HP laptop). I'll bet it happens to them too!!!

Hello @AngelGurl we definitley want to ensure that you are able to use this feature. How long have you been having this issue? Have you completed any troubleshooting like resetting your devices or uninstalling/reinstalling the Xfinity Stream app?

I have called support and they said they would troubleshoot it, sent in a ticket and said they would give me a call back. I never recieved a call back and it almost been 3 weeks. I have done everything from trying different devices, uninstalling, resetting chromecast, resetting my wifi, clearing data and cache , still them 3 dots from hell on my TV. This have been going on, I know for 3 months. I'm starting to believe this is their way to get you to pay for their equipment, but my bill is already ridiculously high. My next step is to cancel the service completely. I'm tired of paying for something that doesn't even work and support isn't even trying to find a solution to solve the problem. 

Thank you for letting us know where things stand, @AngelGurl. We do not want to lose your business and understand the frustration that comes along with a persistent issue. I am sorry that it has not been working! I would like to look at your account from here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello, @user_5e59c7. Thank you for reaching our team on Forums. We certainly understand the importance of getting this resolved as quickly as possible. Please send a direct message with your full name and address so we check the status of the ticket that's been created. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@michaelm352​ make a TikTok about this. I’d repost it. 

Nope. I just keep getting the runaround. 

Nope, not here either.

Nope, I am still having the same problems. 

I had to leave this company! Tried for over 10 days, and I couldn't get any help related to this issue. They'd always try to up-sale me instead of looking at the service issue I was experiencing. Like the Xfinity Streaming App casting problems was my fault. The company continued to try to get me to either add a box or faster speeds to my bill. Xfinity is the problem! Nobody there is paying any attention to their customers or their services. I've even sent the link to this forum directly to corporate after my disconnect in a hope to help others, nothing.

Hey there, @user_5e59c7! Thanks for leaving a comment with your shared concerns. Reviewing your activity within the Xfinity Communities Forum, I see that you've followed this post, liked comments from others, and even shared the occasional comment yourself. Thank you for utilizing our forums! Please consider creating your own public post to get direct assistance from the community as well as our Digital Care Team if the problem persists. And let me know if you have any questions!

@michaelm352​ I refuse to buy a set box top. If anything I will cut my service out completely with them and use other services that have working casting. They already said they gave me a "better" deal but my service price went up and they seriously think imma pay for something extra. They better think again. I'll be more than glad to give my money to better services. 

No. No resolution as of yet. 

@user_2fb33c Our team can help you today.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Hey, @user_afc8fd. Thanks for posting on our community forums. I'm sorry to hear you are experiencing a similar issue. Would you mind providing us with more details on the specific symptom or issue you are experiencing? We'd like to help with any service concerns. 

So Xfinity reps are you reading the above? As I see it more than 10 posters have stated they will be leaving your service due to the complete lack of care on Comcast's part for their customer. 

The issue is NOT resolved, the app simply will not play when sent to a chromecast. It happes 100% of the time to chromecast devices and is hit and miss to other smart tvs. I even opened my laptop just now and in one browser window pulled up a youtube video, hit cast from the Google menu and it popped right up on my tv. In another tab went to the Xfinity cast, started playing a show then tried to cast from the Google menu, the stream stopped. So what they are doing is allowing the connection with the app, but not allowing it to play. I clicked the play icon over and over, nope nada. 

If I can figure out what the issue is, "the app play function does not work when connected to Chromecast and select other smart televisions", you would think Comcast would have the wherewithal in IT department to recognize and correct the issue. At the very least admit in these forums they are aware of the problem. Otherwise one can only conclude it is by design.

Take note of this too, Comcast executives, Century Link, one of the local phone companies is re-inventing themselves as Quantum Fiber in the Central Florida area. They are laying fiber all over at an amazing pace and bringing 984mbps into homes and businesses for $70 per month, fees, taxes and equipment included and no contracts no smoke and no mirrors. The wave is coming and man I will be riding right on the front of it. 

Good afternoon @user_c51782, and thank you for reaching out on our Community Forums regarding your streaming concerns. We did have an issue on Sunday with our Stream app and website that has now been resolved. To confirm, are you still experiencing issues streaming? If so, please let us know, and we'll be happy to troubleshoot further. 

We ended up buying Fire TV sticks and that has resolved our problems. 

Really sucks that we have to buy new equipment and Xfinity won't admit they F'd up on the latest release that caused the issues with Chromecast devices. I will NOT purchase the Xfinity streaming app!

We already pay (as of our last bill) $201 and change for Internet, TV and 1 (only 1!) DVR box. We've been customers for 20+ years and the prices keep going up, up, up. I've had 3 conversations with Xfinity sales/customer retention (one of the calls was actually the agent and then the supervisor after I asked probably 10x to speak with a supervisor) so far this week. I've been told they can lower our bill by $2/mo or I can go online and there was better prices for current customers. That ended up being about $5/mo savings for 1 yr contract then our bill would automatically jump $30++ per month. He-L NO!!!

I'm not up on the streaming services, so definitely need to do my research, but this is ABSOLUTELY RIDICULOUS!!!