6 Messages
Xfinity Stream will not cast
I have found numerous posts regarding this issue, but no conclusive fixes. I have had the Xfinity app on my Android phone for sometime with no issues. Once fine day, it simply stopped casting, it says its casting and the Chromecast shows a still screen with the tree dots but never fully connects. SO, I tried installing the app on my iphone, will not cast. Tried from my laptop, from the Xfinity website, will not cast. Installed my brand new Chromecast, still does the samething on all three devices. I can cast from any other app on any of the devices to either of the chromcasts without issue, but not from the Xfinity stream app from any device to either chromecast.
The only thing I can think of is once the connection is made, the app it's self is blocking the stream from flowing to the cast. It is the only common denominator in my scenario. Now the question becomes why is the app blocking the stream from flowing once the connection is made? AND how do I fix it?
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @michaelm352, thanks for reaching out for help with casting the Xifnity Stream app.
You have two ways to cast content to your Chromecast device from the Xfinity Stream portal. Follow these steps to cast Xfinity Stream app content to your Chromecast device:
Open the Xfinity Stream app and sign in with your Xfinity ID and password.
Tap the Cast icon on the header section of the app.
You’ll see all your available devices that are connected to Chromecast and ready to cast. Tap a device.
(Devices that are not connected to Chromecast will show “Source not supported” underneath it.)
Once you're connected, the Cast icon will be solid.
Select a program to cast to your Chromecast device.
(You must be connected to in-home Xfinity Internet network to stream full channel lineup and full Xfinity On Demand library.)
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XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Thanks for the clarification on that!
By chance is this specific to certain network/networks or show/movie? In come cases, networks to have restrictions set when it comes to broadcasting their content to Chromecast or Apple AirPlay.
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user_2fb33c
6 Messages
2 years ago
I am having the same issue. It doesn’t matter which network or show/movie I decide to watch. There connection never successfully loads.
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user_f00e76
Visitor
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1 Message
2 years ago
I have been having the same issue for 3-4 weeks now. It doesn’t matter what I try to watch, live TV or something recorded. It connects and then there are 3 dots on both my iPad & the TV acting like it’s going to load and then it just stays that way and never plays. I’ve updated the app, deleted and reinstalled the app and nothing changed. Super annoying.
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user_f028a4
6 Messages
2 years ago
I'm having the same issue. Unable to cast for over a week. From all my devices. It's only this app that's not casting. Only have the streaming service. So no service for over a week. Customer Service provided no assistance, and have no knowledge of the chromecast device. Still waiting on the technical team to get back to me.
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AngelGurl
4 Messages
2 years ago
Having same issue, no help even with live support for 2 hours.
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user_ap363
2 Messages
2 years ago
Same problem. Was working about a month ago, now having this same issue. Other apps cast fine.
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user_5e59c7
2 Messages
2 years ago
I am having the same issue, called support twice. They “elevated” the issue and opened a ticket both times. No follow up and the issue still remains.
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michaelm352
6 Messages
2 years ago
So, after nearly a month after posting here and numerous "private" messages, there still seems to be a "Service Outage" in my area effecting my service and troubleshooting cannot be done until the outage is resolved. BS!
Here is what I think is going on, Comcast in it's infinite wisdom has decided they are losing money by allowing customers to cast from a phone to a television in their own home. The customer should rent a set top box if they want to watch television in their home. This is the only thing that makes sense as the app connects, the television acknowledges, even the still is displayed on the TV, but the cast never starts. The kicker is, it is the exact complaint from every user on the forum. The issue occurs from any device, to any television, in any location using comcast service. All other apps cast normally. In an otherwise normal world the only thing not working is the Xfinity cast. Narrows it down considerably to one common denominator.
Comcast like so many other huge conglomerates, has no personality and does not care for one customer, they only care about hundreds or thousands, one simply does not matter, there will be two to replace the one who leaves. The only thing Comcast is interested in is making more money. It is the old fashioned way of doing business and what they do not understand is the world is changing. Younger and newer users will not tolerate this level of greed and will seek out services from other providers that do care about their "one" customer. I would challange anyone reading this, to spread this word, to help finally open the eyes of comcast executives and let them know that every count starts with one, it adds up, quickly. You can't get to a thousand or ten thousand without ONE.
If they want to continue profiting from all of us, then give us the services we are accustomed to, turn on the cast so we can watch tv whereever we wish. It is not like I am going to buy the set top box anyway, I'm not. I also will seek alternative services!
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user_ace03a
1 Message
2 years ago
GM, I already know the answer to this question but I figure i would ask......did anyone's' issue get fixed as of today 9/5/2023? I am still having this problem and Pro football is right around the corner!
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michaelm352
6 Messages
2 years ago
You will keep getting the run around because this behavior is by design. By casting to a television in your own home, you do not need a set top box. Comcast in their infinite greed has altered the app to prevent casting to a television so as to try and force us into renting a box. IE more profit for them. We are but a drop in the ocean of Comcast customers, but if we get together and start posting about this everywhere we can, we will create a wave and they will eventually hear our voices. Share, post, Tik Tok, spread the word wherever you can.
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user_ad49ed
1 Message
2 years ago
I am having the same issue still. Has any XFinity employee here been able to resolve this for anyone?
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user_ceb795
1 Message
2 years ago
I called Comcast yesterday about how my bill kept going up and I was going to leave and go elsewhere. I do have 3 boxes and they informed me that I could get rid of them and use the streaming service to save money. Now I am of an little older generation so I am not up on all this new technology, but it sounded good to me. Fast forward to today and I cannot get the service to work on my television. I think it's me, user error. But I'm so grateful that I came here and read your posts! I will be leaving Comcast and going with another provider. You are all correct! They have forgotten that they really are not the only game in town and it only starts with a trickle and it becomes a wave! Even this old dog can learn new tricks! Thank you for your comments!
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user_afc8fd
3 Messages
2 years ago
same issue, canceling xfinity because they obviously want you to just rent their TV box. Youtube TV never has an issue
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user_c51782
3 Messages
2 years ago
Same issue here. Tried 2 different Chromecast devices and the "3 dots of hell" is all we get. Super Sucks since it's Football season and we want to stream to our backyard TV during the games. Sure hope there is a fix soon!
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