2 Messages
Xfinity Stream. WiFi Trouble
I have WiFi, over the xFi gateway, and when connected, I can't load the video stream in the Xfinity Stream app. When I turn of WiFi, and use my phone's mobile data, the video load perfectly. The firewall is set to "low" so I don't see what the problem is.
Is there a solution?
Thanks..
XfinityJohnG
Official Employee
•
1.1K Messages
1 year ago
Thank you very much for reaching out to our team here @addieBl. I would be happy to look into any issue with the stream app from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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