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user_c32ae2
1st Topic

Visitor

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2 Messages

Tuesday, June 21st, 2022 7:14 PM

Closed

Xfinity Stream "Something Went Wrong" will not launch since 6/1/2022

Xfinity Stream no longer works on any of our ios devices.  Apple support did major troubleshooting and the issue is not on their end.

Apple seems to believe that Xfinity is not compliant w/Software Version 15.5.

I've sat on the phone w/Xfinity Support w/bad connection and poor english translation, NO RESOLVE

Xfinity we pay too much for poor tech support and no one knows proper troubleshooting. 

Steps to Reproduce 

  1. Download Xfinity Stream > Launch > Login to Xfinity Stream
  2. Click Sign in
  3. Click <continue> on pop-up "Xfinity Stream wants to use xfinity.com to Sign in" screen
  4. New pop-up prompting user to "Sign in w/your Xfinity ID
  5. Enter Xfinity ID
  6. Click "Lets Go"
  7. Enter Password
  8. Click Sign in
  9. Theres a spinner that does maybe 1.5 circles and then "Something went wrong were sorry something unexpected just happened. Please try again" populates
  • I've deleted the app, re-installed countless times >>> Same error
  • I've tried other ios devices (iPhone, iPad, macbook) >>> Same error

    PLEASE ADVISE - This is Frustrating - Save the small talk and please fix the issue or at least respond w/o the "I'm sorry" we don't pay premium prices for premium sorry

Question

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Updated 

2 years ago

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XfinityDena

Official Employee

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2.6K Messages

2 years ago

I am sorry you are getting that error message when trying to stream. Are you getting any error codes? 

2

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user_c32ae2

Visitor

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2 Messages

@XfinityDena​ No codes only the same pop-up 
"Something went wrong were sorry something unexpected just happened. Please try again"

2 years ago

0

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

Gotcha. Please send us a private message with your first and last name so we can open a request for you.

 

 Click "Sign In" if you're not already signed in
Click the "Direct Message" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.

I no longer work for Comcast

2 years ago

0

Philquest

New Poster

 • 

5 Messages

2 years ago

Having the same problem after iOS update .  Current IOS version is 15.6.1

0

0

Philquest

New Poster

 • 

5 Messages

2 years ago

I am having the same issue.  Did all of the uninstall/reinstall and power down procedures.  Current IOS version is 15.6.1

I had been using the streaming with no issues on this IPhone X for 2+ years.m B4 the last two IOS updates.

1

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

Thank you for reaching out to our community forum about the issues you're having with the Stream app, @Philquest! Since this thread is over 3 months old, it will be closed. Please create your own post with details about the issue and troubleshooting steps you've taken so we can give it more visibility. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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