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Saturday, August 12th, 2023 1:20 PM

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Xfinity Stream Roku App - No Channels

Added cable to my internet package yesterday and Xfinity Stream App on Roku still does not show any channels. I have removed the app, restarted the tv, re-added the app and re-logged in multiple times. I have also run the Roku update from the secret screen. 

Official Employee

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1.3K Messages

1 year ago

@user_d475bc  Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models:

  • Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
  • Roku Streaming Media Players:
    • Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X) and Roku Ultra LT (4662X)
    • Roku Express (3700X, 3900X, 3930X), Express+ (3710X, 3910X, 3931X), Express 4K (3940X) and Express 4K+ (3941X)
    • Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
    • Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
  • Roku Streaming Sticks:
    • Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
  • Roku Soundbar: 9100X
  • Roku Streambar: 9102X

Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services.

Requirements

  • Devices must be on minimum firmware version 8.1 b1 or higher.
  • The Xfinity Stream app will only appear in the Roku Channel Store for eligible devices.
  • If you have two or more linked Xfinity accounts, see How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.
    • Note: you may have to re-accept Terms of Activation if there are updates to your account or changes to your Xfinity TV package.

Please let us know if these help. 

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