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user_342ece
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Monday, August 7th, 2023 11:46 PM

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Xfinity stream only has TV GO channels

I have Xfinity Stream. It just started showing nothing but TV GO channels. Support has not figured it out, though one tech said the stream app probably doesn’t think I’m at home. They’ve verified the modem MAC address. Every thing has been reset. The problem occurs on Fire Stick and Roku. The devices are hardwired rather than WiFi. I’m running out of patience. Support keeps saying there is a ticket but there is no resolution. 

Question

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Updated 

1 year ago

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2

0

user_342ece

3 Messages

2 years ago

Well this one appears to have Xfinity stumped. After hours of chats and phone calls the issue has been escalated but still not solved. It’s now waiting on their engineers.

6

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user_wy31in

1 Message

2 years ago

Why is my iPad only showing TOGO channels? 

1

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XfinityMartyR

Official Employee

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2.1K Messages

@user_wy31in Your iPad may not be connected to your in home Wi-Fi, or the Xfinity Stream app my not be recognizing you are at home. I would suggest doubling checking your Wi-Fi connection, and try logging out of the Xfinity Stream app to refresh it. 

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1 year ago

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