Visitor
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11 Messages
Xfinity Stream on Roku stopped working TVAPP-00101
I have been using the Xfinity stream app on my Roku device for years without a problem. When I tried using it today, it says "This device can only access Xfinity Stream on your in-home Xfinity WiFi." Error TVAPP-00101.
I've confirmed that the Roku box is using my home WiFi connection. I've rebooted the Roku, logged out of the Xfinity Stream App and logged back in, removed the Xfinity Stream App and added it back to the Roku, and rebooted my modem. None of these steps fixed the issue.
Streaming does work from my PC on the same WiFi network.
When I called the Xfinity support phone number, there was an automated message that there had recently been "upgrades" in my area and I should reboot the modem if I'm having problems. I also spoke to a representative that said my modem is provisioned correctly. I did see in some other articles online that an incorrectly provisioned modem can cause this problem. Can that be double-checked somehow?
The Roku is the primary way I watch Xfinity streaming, so it's obviously frustrating to have it suddenly stop working.
Thank you for your help.
user_w9p32s
1 Message
2 years ago
Same thing happened to me today on 2 roku devices.
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user_zyiyir
1 Message
2 years ago
Same problem. Same resets and xfinity stream does not work since yesterday.
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smicksjohn
1 Message
2 years ago
Mine worked fine yesterday , came home from work and Xfinity wouldn’t load on Roku.
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user_6okkqo
1 Message
2 years ago
Mine worked fine yesterday morning. Last night Xfinity wouldn’t load on Roku and still won’t this morning.
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user_dui8v9
1 Message
2 years ago
How did Xfinity resolve the issue
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havrek
Regular Visitor
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7 Messages
2 years ago
I am having the exact same issue. This morning Rokus stopped streaming Xfinity. Rebooted Roku several times, checked for updates and all the stuff everyone else tried. Something is wrong with Roku and Xfinity streaming. No news or weather this morning :(
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user_3xsd3n
1 Message
2 years ago
I am having the same issue. Three Roku. All xfinity stream apps not working.
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user_djbh6k
1 Message
2 years ago
Add me to the list. Based on everyone is having the exact same problem, this is obviously an Xfinity issue. Xfinity this would be the time to advise your customers on what is wrong, what you are doing to correct and when this will be solved!!
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user_9536bf
Visitor
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12 Messages
2 years ago
I just tried to connect to Xfinity and it appears to be working now.... you may want to try to connect.
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