Visitor
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11 Messages
Xfinity Stream on Roku stopped working TVAPP-00101
I have been using the Xfinity stream app on my Roku device for years without a problem. When I tried using it today, it says "This device can only access Xfinity Stream on your in-home Xfinity WiFi." Error TVAPP-00101.
I've confirmed that the Roku box is using my home WiFi connection. I've rebooted the Roku, logged out of the Xfinity Stream App and logged back in, removed the Xfinity Stream App and added it back to the Roku, and rebooted my modem. None of these steps fixed the issue.
Streaming does work from my PC on the same WiFi network.
When I called the Xfinity support phone number, there was an automated message that there had recently been "upgrades" in my area and I should reboot the modem if I'm having problems. I also spoke to a representative that said my modem is provisioned correctly. I did see in some other articles online that an incorrectly provisioned modem can cause this problem. Can that be double-checked somehow?
The Roku is the primary way I watch Xfinity streaming, so it's obviously frustrating to have it suddenly stop working.
Thank you for your help.
ckaessjr
Visitor
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1 Message
2 years ago
I am experiencing the same issue. Roku worked fine, now not working after new modem install but everything is up and running. I get the error trying to connect to xfinity stream only.
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user_2kuttw
1 Message
1 year ago
Same issue. Enter code and tells me is is successful, then an error message saying i need a TV account, which Xfinity has confirmed multiple times. Streaming on my PC right now. Evidenty Xfinity has NO clue as to what is causing this.
Was told it would be fixed in a couple of hours and 2 weeks later still fighting the same issue.
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cs4xfinity
Visitor
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11 Messages
1 year ago
This issue just occurred for me again today. As of now it's not resolved.
To provide some additional background, the issue continued to happen approximately once a month for me. Xfinity raised an engineering ticket at the end of August after the issue occurred for the 6th time They scheduled some maintenance in September to "enhance the network in my area". After that work was done, I was hopeful that it had fixed the issue, but it clearly has not.
Since I originally reported issue with the Xfinity Stream App on my Roku, I've also found that I can not stream "in-home" only stations from xfinity.com/stream website on my computer when the problem occurs. For example, if I try to watch FOX, it says "Please connect to your home WiFi network. Due to licensing agreements, some content can only be viewed on your home WiFi. TVAPP-00101"
Just now I contact Xfinity support on the phone and I tried having the representative send a reprovisioning signal to my modem. Unfortunately, it did not fix the problem
Right now, "advanced support" is supposed to call back in an hour to try sending the signal again.
It's clear from the comments on this thread that other people are having the same issue. How can we get someone from Xfinity to find the root cause of the problem and get it resolved? I'm happy to provide any details you need.
It's very frustrating that I cannot access services that I'm paying for and have to go through hours of troubleshooting each time to get my services restored.
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Nick_Perovich
New Poster
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5 Messages
1 year ago
The xfinity stream app on my roku device initialized but then boots me out of the app automatically. All other streaming Apps are working fine.
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user_escibn
2 Messages
1 year ago
Same thing happening to me as @Nick_Perovich above. My other apps work too, so internet connection isn't the issue. My Roku TV is connected to the Xfinity Modem. Hopefully we get something more than "send us a direct message." That kinda defeats the entire purpose of a help forum 😊
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user_dqhe5s
3 Messages
1 year ago
I’m having the same issues. Xfinity support told me Roku was doing maintenance that should be done at 11:45pm but all my other Roku apps are working fine so that’s not the problem. Tried all the restarts on modem, app and Roku and the stream starts and then kicks me back to home immediately. I was told by my support person I would receive a $10 credit but that’s not enough if this isn’t resolved soon.
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user_r1al5k
1 Message
1 year ago
Same thing happened to me just now as @Nick_Perovich above. The Roku device initializes but then boots me out. This happened at the same time for both TVs with Rokus using the Xfinity Stream app. But I can watch the Xfinity Stream app from the iPad. We have tried rebooting the modem and the Roku. The Roku firmware is up to date. Is there a solution yet?
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user_olxddb
2 Messages
1 year ago
I’m having a similar issue that it seems most are having. Whenever I try accessing the app on Roku it boots me out. I’ve tried everything and nothing seems to work
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user_24lyhl
1 Message
1 year ago
Mine is doing the same thing how do we fix this
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user_uzs0nm
1 Message
1 year ago
Same thing is happening to me. Help
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user_8ewqy3
1 Message
1 year ago
Exact same with me. Tried uninstalling and reinstalling Xfinity app, all goes OK, click on it and it just bounces me off back to main screen. This is quite obviously an issue with Xfinity! Wouldn’t you know I just signed a new contract! What a DOPE! When are they going to do something about this??
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user_DBD66
1 Message
1 year ago
Same issue for me. Tried all the normal fixes - reboots, disconnect/reconnect account, reloaded Stream app, etc. as others mentioned above. All other apps work so not a Roku issue. Please post a fix!
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user_26effd
Visitor
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1 Message
1 year ago
Exact ditto here. Thanks, all, for posting. At least I know it's not just me.
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user_va9540
1 Message
1 year ago
I seem to be having the same issue with my xfinity stream app on my Roku. Go to get into app then goes right off back to Home Screen. Right now I have to stream it from my tablet to my Roku device to watch it on my tv. I have unplugged my Roku device to reboot it but still cannot get into it.
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user_f0a91d
Visitor
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1 Message
1 year ago
I am experiencing the same issue, getting bounced back to the home page, yet I can stream on 3 other non-Roku devices.
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