Finally got everything back working correctly. Apparently it was an issue on Xfinity not me. Still waiting for phone call saying issue is resolved. I want to make sure to get my credit for today, got my $7.21 credit for being out yesterday. Hope everyone else gets their issue resolved.
Thanks for letting us know you are currently experiencing issues with the stream app! I'd be happy to look into this and see what steps we can take from here to get this resolved. Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the “chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Same issue here. When I call they tell me they will put a ticket in and 1 hr later I get text it is fixed. Only to find out it isn’t. When I call back they they tell me it is a nationwide issue. Great! If will be back up in 1 hr. 1 hr later still isn’t working correctly. It isn’t a nationwide issue as my in-laws who live in another town have no issues streaming. What gives?
And the app to stream xfinity on my iPhone & iPad are showing the same channels as the Samsung Smart TV. After deleting and reinstalling now I also get all the TV GO channels, however none of them work they just bump me out of the app.
Same issue here with just 1 of my 3 Roku sticks. I get only ESPN and The Weather Channel. I reinstalled the app and reset the Roku stick and the same problem.
Hello there! I am sorry to hear you are having this issue with one of your devices. We'd love to help further troubleshoot for you. Can you send us a DM with your name and address please if you are still having issues?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
@user_19ff26 Hello! Thank you for reaching out to us here on our Community Forums page. Our team is aware of the issue regarding some channels missing and we are hearing that some customers are reporting the issue is resolved, but other customers are also saying the issue is still impacting them. Our team is working as quickly as they can to bring this issue to a close. If you would like us to look into this further, we will need you to send us a Private Message with your full name and address. Here are some instructions you can use on how to send us a PM in case you need them:
Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
We look forward to speaking to you there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
scubadiver100
New Poster
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5 Messages
3 years ago
Finally got everything back working correctly. Apparently it was an issue on Xfinity not me. Still waiting for phone call saying issue is resolved. I want to make sure to get my credit for today, got my $7.21 credit for being out yesterday. Hope everyone else gets their issue resolved.
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user_9f59f0
Visitor
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2 Messages
3 years ago
Same issue. Seems to be a weekly issue with how [Edited: "Language"] Xfinity is
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scubadiver100
New Poster
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5 Messages
3 years ago
Same issue here. When I call they tell me they will put a ticket in and 1 hr later I get text it is fixed. Only to find out it isn’t. When I call back they they tell me it is a nationwide issue. Great! If will be back up in 1 hr. 1 hr later still isn’t working correctly. It isn’t a nationwide issue as my in-laws who live in another town have no issues streaming. What gives?
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jkgainey
Visitor
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2 Messages
3 years ago
should would be nice to get some sort of alert right now i have TNT and some NFL change what [Edited: "Language"] xfinity?
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RKJL_mumf
Visitor
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1 Message
3 years ago
Same issue here with just 1 of my 3 Roku sticks. I get only ESPN and The Weather Channel.
I reinstalled the app and reset the Roku stick and the same problem.
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user_19ff26
Visitor
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1 Message
3 years ago
We have the same issue. Only a couple channels available on the xfinity app.
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