Contributor
•
30 Messages
Xfinity Stream on Roku Audio Video Sync Issue
Having an issue with your Xfinity Stream on Roku app. After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out of sync. Returning to the Xfinity Stream home page and re-selecting the channel restores normal sync for a short period of time (under an hour) until the sync issues reoccur. Have been experiencing this issue for the last several weeks at a high rate, but intermittently for the last couple of years. This issue is occurring on 3 different Roku devices (two 4630X and one 4230X). The 4630X devices are hardwired to my router, the other is connected via WiFi. No soundbars are involved; using the internal TV speakers only. All Rokus are connected to their respective TVs via HDMI. I have your modem in bypass mode and using my own router (Ubiquiti Edgerouter X). I've tried resetting the modem, resetting the router, setting the roku audio mode from "Auto" to "Stereo", confirming all Roku devices are at current firmware levels. The Roku device on wifi says it has an excellent received signal level, and this obviously doesn't apply to the other two devices that are hardwired. I see you had a network upgrade planned for my area early this morning. Had hoped that action would improve the audio sync issue, but it did not. Observing that there are a numbers of complaints about this issue on this forum and others, have you found a root cause and permanent corrective action that we can implement?
user_de4a6c
Visitor
•
1 Message
2 years ago
This has been going on for months now with my Xfinity stream. I originally thought it was because my tv was old, therefore, I purchased a brand new tv. To my surprise it was not my television after spending hundreds of dollars to replace my old television. I have constantly called about the volume going up and down and the audio being out of sync and Xfinity asked me to do this and that and try this and that and they know it is an issue on their end. I told the last customer service person and the technician that I believe they are not fixing this so we will all rent a box from them so they can make more money. This is disgusting and no one appears to be attempting to resolve this issue or even be honest with Xfinity customers.
1
Klhellen
Visitor
•
7 Messages
2 years ago
The sound goes out, goes low the and the sometimes comes back on blasting. We have to turn into to a different channel and then sound goes back to normal output.
we have a Sony tv, Roku stick and wired Sonia sound bar with optical wire sound bar to tv. No one has been able to help. So frustrated as this happens several times while watching tv.
1
0
user_0f4c2a
1 Message
2 years ago
My xfinity streaming app is very slow. We have updated app and roku, have did reset. Nothing helps. Please advise
2
0
user_i2elmt
1 Message
1 year ago
Same issue with DVR recordings on Roku with the Xfinity Stream App. Starts playing the program successfully for the first 5-10 minutes, then there's a skip resulting in audio/video sync issue. Then eventually freezes. Consistent with CBS shows. Been occurring for the last 3 weeks.
1
0