Username_Tron's profile

Visitor

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1 Message

Mon, Oct 4, 2021 2:40 PM

Xfinity Stream on my PC Premium Channels Issue

I am trying to watch NFL Network and ESPN on my desktop PC at home using the Xfinity Stream, but I am getting this message saying, "This Requires an Upgrade". I already have the channels and was watching them last night, but this morning its not working. The channels work when I use my mobile phone and on my TV, but not my desktop computer. As I mentioned earlier, they were available and worked yesterday, but this morning I get this message as if I need to upgrade my channel package.

XfinityAbbie

Official Employee

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680 Messages

2 m ago

@Username_Tron Hello and thank you for taking the time to reach out. This is a known issue, and in many cases, an account refresh will fix it. If you are still having issues, please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help send that signal.

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