Good afternoon user_kbqmd3. I will be happy to look into this further for you. I do have a few questions to better understand your situation. Just to clarify when you mention one device, are you able to use the Xfinity Stream App okay on other devices? What device are you experiencing issues with currently? Are you receiving any error codes, or error messages specifically?
XfinityJon
Official Employee
•
800 Messages
20 days ago
Good afternoon user_kbqmd3. I will be happy to look into this further for you. I do have a few questions to better understand your situation. Just to clarify when you mention one device, are you able to use the Xfinity Stream App okay on other devices? What device are you experiencing issues with currently? Are you receiving any error codes, or error messages specifically?
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