XFinity Stream not working even with cable subscription (Error: TVAPP-00165)

Receiving the error message "Sorry! Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!" when opening the XFinity Stream app on my Samsung TV although I do have a video subscription and the Stream app was working on the TV very recently.

Responses

CCElizabeth

Problem Solver

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908 Messages

2 years ago

Hello @user_36132c

Thank you for taking the time to bring this issue to our Xfinity Community Forums! I am sorry to hear about the issues with your Xfinity Stream app. Is this issue occurring while connected to your in-home network? And are you able to watch the Stream app from other devices like a tablet or phone?

4

0

user_73be14

Visitor

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1 Message

@XfinityElizabethA

Same issue here o. My Samsung TV. I only have xfinity Internet and a Flex Box.

Can you help?

Kindly,

2 years ago

0

CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Terrirossi

Visitor

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1 Message

@user_73be14 a month after you post, I have the same error. I have spent hours in a SPINNING WHEEL online conversations getting help and no matter what I do, no help arrives. The message send Order another Flex box so I went to the XFINITY store 20 mins away and got one. Again - DID NOT solve the problem. Went back today - given another new FLEX while I watched as they threw my, prbly perfectly good FLEX, into a dumpster. Come back, same error.

There is a spot for a data port on the FLEX, and there is a spot under an HDMI slot on my TV for a data port. Does it have to be a hard-wired connection for a Samsung? Is that the problem with the Samsung TV? I don't know. I pointed that out and they just gave me a new FLEX and said they didn't know. NOW WHAT?

I even relocated my modem box adjacent to the TV. It seemed to get me a little further into a connection,
but same Error Message still pops up:
"THANK YOU FOR BEING A XFINITY FLEX CUSTOMER.
Currently, we cannot support your video service within this app but we're working on it. Order another Flex box today at sfinity.com/learn/flex.

(Error: TVAPP-00165)

What [Edited: "Language"] and they tell me I'm an important "diamond" customer. It's a great lie.

(edited)

2 years ago

0

XfinityLinda

Official Employee

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1.4K Messages

Thank you for connecting with us, @Terrirossi. We are sorry to hear about your experience, and the trouble with your Flex box on your Samsung TV. We are happy to look into this for you. Since this is a 4-month-old thread, we ask for you to please create a new post, so we may assist there. Thank you! We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_2d2882

Visitor

•

1 Message

2 years ago

Same issue here: same TVAPP-00165 error. Only change is I changed apartments, my home network and setup are the same - I have a TV box on another TV. Why am I getting this error when for 3 years, it worked fine. What changed?

1

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to Xfinity. I understand you are having issues with the Xfinity Stream App. Do you receive this error message on any other device, like a cell phone?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_05c536

Visitor

•

1 Message

2 years ago

I've been dealing with the Error: TVAPP-00165 for months now. The Xfinity Apps on my compatible 2021 Samsung smart TVs have stopped working. i've spent hours online chatting and talking to Xfinity folks. No one has been able to fix the problem. One person suggest that i quit trying to fix it and buy a Firestick or a Roku. Seems ridiculous to me to have to buy something to fix this issue.

0

Xfinity Stream App

user_36132c

XFinity Stream not working even with cable subscription (Error: TVAPP-00165)

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CCElizabeth

user_73be14

CCXavier

Terrirossi

XfinityLinda

user_2d2882

CCAshley1

user_05c536

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