Visitor

 • 

1 Message

Friday, August 15th, 2025

Xfinity stream not showing local channels

I have uninstalled and reinstalled the app on the fire tv and my phone. I still am not able to see the live local channels. 

Oldest First
Selected Oldest First

Official Employee

 • 

113 Messages

4 days ago

Hello @user_ftlg3f I understand why your local channels can be very important to you. I will be more than happy to help you with this issue. Please send a Direct message with your name and address to the account in question. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

forum icon

New to the Community?

Start Here