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user_6ba5d2
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2 Messages

Thursday, October 7th, 2021 3:16 AM

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Xfinity stream not casting

Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens.  All other apps work fine.

Question

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Updated 

4 years ago

31.6K

167

user_36e4ce

Visitor

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2 Messages

4 years ago

Same problem does anyone have solution. All other apps work 

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user_36e4ce

Visitor

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2 Messages

4 years ago

Same problem does anybody have solution. All other apps stream fine 

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user_8fa97c

Visitor

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2 Messages

4 years ago

Same problem as everyone has been reporting.  I chatted with an "Advanced" tech assistant, who after 45 minutes only repeated what Xfinity has said on this forum for 2 weeks: that this is a "known" issue and they will fix it soon with an update to the streaming app.  Nobody over there knows anything.  The nerds who did the last update obviously screwed up, but only those nerds have any clue, and all the tech support people are at their mercy.

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user_8fa97c

Visitor

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2 Messages

The also said: "We understand that you wanted to have it fixed as soon as possible and we are doing our best to get it resolved the soonest. They making the necessary changes for the App to be able to have it streamed properly on Chromecast as we do not want to rush things and have another issue pop up. We do apologize for this."

4 years ago

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user_289c67

Visitor

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3 Messages

4 years ago

Was told when I was FINALLY able to talk to an agent (just a call center person) that this is a known nationwide problem and they have no time frame for fixing.  It smacks to me of corporate in fighting at the customer's expense, I can't believe the app worked for millions for a long time and now they don't know and can't fix it?  I think they want to make everyone rent their receivers rather than allow cheaper, no revenue to them casting devices.

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user_d9eebd

Visitor

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2 Messages

@user_289c67 Exactly this. At best, it's a legitimate problem they're dragging their feet on because it's a competitors product. At worst it's an intentional, designed flaw.

It's within their rights to not allow casting to their competitor's device, but just tell us that. Don't purport to support it and then don't.

4 years ago

user_289c67

Visitor

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3 Messages

Shame on Comcast for squeezing every last dime out of us suckers already spending large amounts of money monthly.  I should not expect integrity out of a company, but I always do and then am sorely disappointed.

4 years ago

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user_0e8e2b

Visitor

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3 Messages

@user_289c67 Yes, I had a service text out yesterday, ours hasn’t worked. In 3 weeks, he didn’t have a clue how to fix it but told us to get the wireless box to get rid of this headache, Hmmmmm seems fishy no one at xfinity knows what’s going on but trying to sell me on another box 🤬

4 years ago

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BrianKirchner

New Poster

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4 Messages

4 years ago

I started having this issue yesterday.  Tried 3 Chromecast devices, two iPhones and from a Chrome browser on a Mac

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user_fc1959

Visitor

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2 Messages

4 years ago

So here's a thought... for the technology-savvy folks, how about doing a packet capture to see what is happening... we could then get that to Xfinity/Comcast and give them something to work with.

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JasW1957

Regular Visitor

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5 Messages

@user_fc1959

That would be a complete waste of time. I'm quite sure the dev team behind the Xfinity Stream app have phones and devices to cast to.  

4 years ago

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user_f9402b

Visitor

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1 Message

4 years ago

So still no updates on this? I’m not seeing any fixes yet, right? 

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user_289c67

Visitor

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3 Messages

@user_f9402b that should tell you something, right.  Can’t fathom a bug of this nature that is not able to be fixed rather quickly

4 years ago

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XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_f9402b! I love using the stream app so I'd be frustrated if I was running into issues and you've come to the perfect place to het help :). Are you only noticing this issue with Chromecast? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_c3a1f0

Visitor

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4 Messages

4 years ago

This is exactly the problem I am having.  Does Xfinity have a solution in sight?!

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user_f18601

Visitor

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3 Messages

4 years ago

Casting has worked without a hitch on my living room Vizio for the last 4 months and it’s now stuck on the “Ready to Cast” window. YouTube casting works perfectly fine. Weird thing is that Xfinity Stream seems to be working on my smaller Vizio tv in my bedroom, but won’t go through on my living room tv. I’ve rebooted, unplugged, restarted, just about anything I could think of to get it fixed but it’s not working. 

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LeavingConcast

Regular Visitor

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5 Messages

4 years ago

Same here - one day it worked and then it didn’t. I stream comcast from iPhone to chromecast. 

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user_8d05db

Visitor

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2 Messages

4 years ago

I am having the exact same issue. I want to watch my content on my Vizio tv not my phone. Please solve the communication issue between the app and Chromecast. 

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user_8d05db

Visitor

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2 Messages

@user_8d05db  

after reviewing other comments I had to reset my Vizio smart tv to factory settings to get the xfinity streaming app to work again with the casting function. I hate having to re-store all of my passwords again for other apps but at least I can now watch my dvr'd programs on my tv. 

4 years ago

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user_1795bf

Visitor

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9 Messages

I also tried this and have a vizio it didn’t work for me

4 years ago

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user_e2cc19

Visitor

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7 Messages

4 years ago

Mine was fine until this past Tuesday, October 19. Makes me wonder, seeing all of these posts with earlier dates, if it’s an intentional, rolling outage. 

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user_e702d2

Visitor

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2 Messages

@user_e2cc19 they told me only 200 customers are affected. Based on what I'm reading here that number doesn't seem right. They have no ETA for a fix but they gave me a ticket number....thx a lot 

4 years ago

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user_b21777

Visitor

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10 Messages

Yeah, probably only 200 people have had the patience to call and open tickets (actually, I'll bet more than 200, but I suspect that many get misrouted).  I don't have that patience.  Forums are infinitely more informative.

(edited)

4 years ago

user_f5256d

Visitor

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4 Messages

4 years ago

I am having the same problem as everyone else.  I just bought a chromecast for my new projector this week and yesterday was the first time I've tried to use it.  Got the same 'ready to cast' message as others received.  Quite disappointed in Comcast for the slow response to this major issue in functionality.

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CCTambrey

Gold Problem Solver

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3.4K Messages

4 years ago

Hello everyone! We understand many of you are still having trouble with being able to use Chromecast. 

We are trying to gather more specific information from users so we can have this further looked into. 

If you are having this issue, please send us a DM so we can gather additional info. It would be a huge help so we can find a solution for everyone! :)

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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user_f5256d

Visitor

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4 Messages

@XfinityTambrey

You're telling me comcast doesnt have a Chromecast they can use to test and recreate the issue?  Why do we need to waste our time with support when this is clearly a widespread issue? 

4 years ago

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user_4b3587

Visitor

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1 Message

There is no chat icon at top right of this page for DM as indicated...

4 years ago

user_e42d2c

Visitor

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2 Messages

@XfinityTambrey I tried that and was told it was a known issue and the ETA for a fix would be a week. Rep didn't even attempt to troubleshoot. Was also given a $10 credit which isn't much for a nearly $300 bill. 

4 years ago

user_f5256d

Visitor

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4 Messages

@user_e42d2c 

When did you speak to a rep?  Was that today?  Just curious of the timing of the update to fix this.

4 years ago

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user_1795bf

Visitor

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9 Messages

@user_e42d2c that’s ridiculous! Ours hasn’t been working since October 12th! They should prorate everyone’s bill for the amount of days it’s actually worked such BS 

4 years ago

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user_7348b7

Visitor

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2 Messages

4 years ago

Same problem.. I see others have been having this issue but I see no solutions?

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