Xfinity stream not casting

Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.

Responses

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user_76139c

Visitor

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2 Messages

4 years ago

I have several Chromecasts. The issue seems to occur with the first and third generation Chromecasts. The second generation Chromecasts don't seem to be affected.

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MrMonaco

Visitor

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1 Message

4 years ago

Been having this problem for ~10 days,

Intermittently, it will work (like this evening) but never for long (<5 mins tonight).

Xfinity - please address the issue ASAP as you can see how many customers rely on this functionality.

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U

I just used the Xfinity Stream app on Saturday with no issue when casting to my VIzio Tv. I've tired yesterday and today only to have the same issue that everyone else is describing. Since we actually pay for this service as a part of our TV subscription, can we get an update ASAP please? This is ridiculous the type of customer service this company provides. I'm afraid to call Customer Service to even troubleshoot and complain because the last time I called in due to my local channels in HD freezing, my service plan was changed without a request from me or my permission.

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pdbrown000

Visitor

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1 Message

4 years ago

This is complete BS. I requested no change to my service. Didn't upgrade anything. Tell me Comcast, why in the world can't you backout/rollback the change you guys made to screw this up. And what will you be doing to keep us from not going to YouTube Tv, that doesn't have this issue, can cast all channels anywhere not just my ToGo Channels, and way more DVR. I hope you get this fixed before my trail period expires. Xfinity ain't looking too good right now.

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user_8c1692

Visitor

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1 Message

4 years ago

Same issue..must be a system issue

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user_aa80b9

Visitor

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1 Message

4 years ago

Also having the same issue - it's been on and off (mostly not working) for close to two weeks. When will this be fixed Comcast?

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user_212331

Visitor

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9 Messages

4 years ago

It’s funny that comcast has stopped responding to this thread.

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CCAmir

Gold Problem Solver

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7.2K Messages

Hi user_212331, we are working on a solution. Bu tin the meantime have you tried logging into Xfinity from a computer and select streaming then cast just the tab from your browser (select sources in the cast menu->tab) it will cast whatever you are currently streaming?

I no longer work for Comcast.

4 years ago

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user_e702d2

Visitor

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2 Messages

No it does not work. Casting the browser tab I am streaming on from the laptop to Chromecast does not play. TV shows ready to cast while xfinity says casting.....just like every other device i try android or apple. All other apps work with chromecast

(edited)

4 years ago

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user_5d8748

Visitor

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3 Messages

4 years ago

My gosh I’m not alone! Same issue and I can’t clear a tv cache. It’s from my phone. It’s so frustrating. Why can’t anyone fix it? We are paying too much money and have no cable outlet in our living room. So this is outrageous that we can’t watch tv and no one can figure out why. What are you all paid to do? I’ve done everything. Nothing works. Find the answer for us. It can’t be working a week ago and all of sudden we all have the same issue. Please fix this. I’m angry and considering cancelling xfinity bc this is just absurd.

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user_1795bf

Visitor

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9 Messages

Seems like Xfinity owes all of its customers refunds or credits, maybe writing reviews on different platforms will get them to fix it quicker it’s been messed up for 2 weeks with one day in between where it randomly worked for me.

4 years ago

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user_692513

Visitor

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3 Messages

4 years ago

I’m having the same issues. Have there been any updates on a fix here? Chrome cast says ready to stream but the steam doesn’t work

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user_692513

Visitor

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3 Messages

4 years ago

Any updates on a fix to this? I’m having the same problem

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mlarkins

New Poster

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6 Messages

4 years ago

I started having this same problem today. Never had any issues before. I am getting tired of waiting for an answer from Comcast.

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user_1795bf

Visitor

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9 Messages

@mlarkins maybe a complaint to the BBB will get them to fix it sooner 🤷🏻‍♀️

4 years ago

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user_5ef41d

Visitor

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1 Message

4 years ago

Same issues. Any updates?

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Jake_567

Visitor

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3 Messages

4 years ago

This doesn't fix the problem at all, but if you log into xfinity from a computer and select streaming then cast just the tab from your browser (select sources in the cast menu->tab) it will cast whatever you are currently streaming.

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user_f54fb3

Visitor

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4 Messages

@Jake_567 Yes this does work. Just open Xfinity Stream in on PC and select channel you want to watch. Right click and the click on Cast to Media Device. I'm beginning to think the issue may be with the latest iPhone update.

4 years ago

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Jake_567

Visitor

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3 Messages

I have an android phone and it has the same issue, something is going on with xfinity streaming service.

4 years ago

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XfinityAmandaB

Official Employee

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2.1K Messages

Hello there @Jake_567 I am sorry to hear you are having issues with the casting/mirroring when using the Xfinity Stream app. I would be more than happy to help look into this matter for you!

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to investigate this with you further.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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user_bfe803

Visitor

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1 Message

4 years ago

Same issue :( This is silly that they can’t get this fixed.

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user_09cea7

Visitor

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1 Message

4 years ago

Hello there. I have a problem... Earlier this morning, I try to cast my cast my Xfinity stream app though my TV. The message on my phone says now casting. and sometimes it's not showing up on TV, because it's still displays the xfinity stream logo. What should I do if it's not working? Although, I already connected to in-home Wi-Fi network.

1

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XfinityAmandaB

Official Employee

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2.1K Messages

Hello there @user_09cea7 I am sorry to hear you are having issues with the casting/mirroring when using the Xfinity Stream app. I would be more than happy to help look into this matter for you!

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to investigate this with you further.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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Xfinity Stream App

user_6ba5d2

Xfinity stream not casting

user_76139c

MrMonaco

user_e42d2c

pdbrown000

user_8c1692

user_aa80b9

user_212331

CCAmir

user_e702d2

user_5d8748

user_1795bf

user_692513

user_692513

mlarkins

user_1795bf

user_5ef41d

Jake_567

user_f54fb3

Jake_567

XfinityAmandaB

user_bfe803

user_09cea7

XfinityAmandaB

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