Visitor
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2 Messages
Xfinity stream not casting
Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.
Visitor
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2 Messages
Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.
user_e3172a
Visitor
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10 Messages
4 years ago
8 days ago Xfinity acknowledged a known issue with using chromecast and stated that there is no known solution and no workaround at this time. We don't have any more updates in over a week. Very frustrating.
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user_e3172a
Visitor
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10 Messages
4 years ago
Using a 3rd gen chromecast dongle plugged into an HDMI port on my tv has been working for the last few hours for me. But it's pretty far from an ideal solution.
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ivyjona
Visitor
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1 Message
4 years ago
So basically we all are paying for services that we can not use! No eta when chromecast will work again but I bet if you do not pay your xfinity bill they will cut off your services but if they cut them off then it’s ok and we just have to wait!! What scam!!!
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user_77a7f3
Visitor
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1 Message
4 years ago
Still having same issue. Comcast is not help at all. Worst provider out there. I have reset my tv to factory settings. Reset chromecast. Reinstalled stream app mutiple times. Nothing works.
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user_f18601
Visitor
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3 Messages
4 years ago
Just got this message from Xfinity Support. "Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expect to resolve this coming Monday. We’re monitoring the situation and appreciate your understanding."
(edited)
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user_e3172a
Visitor
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10 Messages
4 years ago
Bring it, it's time this is fixed this is ridiculous.
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user_fc368c
Visitor
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4 Messages
4 years ago
I have two Chromecast dongles on two separate TVs. Both same hardware and firmware versions but only one recently quit casting xfinity stream. I’ve switched the TVs, phone apps, iPad apps, reset the dongle, but it’s still the one dongle. Other apps cast fine to it, just not Xfinity on that one. Tried full reset (hold dongle button for 25 seconds) but after I set it back up on Google home, still no luck. I think it has something to do with how it registers on xfinity’s server. Maybe xfinity only allows one Chromecast per household now? Definitely an xfinity issue.
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user_692e57
Visitor
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1 Message
4 years ago
No point in paying for this service anymore. They are great a collecting money, but can't fix their issues. Bye Comcast!
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user_e2cc19
Visitor
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7 Messages
4 years ago
Come on Xfinity. You owe us, at the very least, an update. Those of us on this thread probably only represent about 1% of those experiencing the Chromecast issue. Xfinity suggested that I only need one box and I can use devices like Chromecast for other rooms. It was fine until it wasn’t. My time is valuable. I did all of the trouble shooting steps others here mentioned. I called Xfinity and was told “I’m putting in a ticket. You should here back from someone within 4 hours”. That was over a week ago. I never heard back. PLEASE PROVIDE AN UPDATE.
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user_0fc5c0
Visitor
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1 Message
4 years ago
Are there any current updates? When the TV says Ready to Cast and nothing happens my phone says select media. Can't find a button to select from.
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user_778ef7
Visitor
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1 Message
4 years ago
Same issue here been almost a week now! Starting to get frustrated as the house is setup with most tvs streaming and central tv with a box.
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user_7be2e8
Visitor
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5 Messages
4 years ago
I think everyone should stop paying their bill and then when Xfinity calls tell them that it is a known issue.
Then walk them through steps that everyone already tried and tell them you will send them a text in an hour.
When they contact you back tell them you are working on the issue and you will be notified when fixed.
I think if they start losing money they might fix the issue.
Don’t offer a service and then forget about it when it breaks.
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user_2b75da
Visitor
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2 Messages
4 years ago
This is still not working and xfinity does not seem to care. Call and ask for a credit to your account since they are not providing the service that you were promised.
This is a supported feature and it is unavailable. See here:
https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast
The ticket for this issue is Ticket CR009052111. No info available about a resolution. Xfinity will not care if you keep paying for a service that they are not giving. They will care if it starts costing them money. Call, insist on a credit until they fix it.
It is ridiculous that this was working and now does not. What kind of QA is (not) happening before the update the app?
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user_c33b01
Visitor
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2 Messages
4 years ago
We can stream Xfinity to Chromecast in the bedroom but get the message “media not selected on the living room Chromecast??? Is there any solution or work around? Tried factory reset without success.
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user_17ea5c
Visitor
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1 Message
4 years ago
I'm also having the same issues for qbout a week and a half.
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