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Visitor

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2 Messages

Thursday, October 7th, 2021 3:16 AM

Closed

Xfinity stream not casting

Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens.  All other apps work fine.

Visitor

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10 Messages

4 years ago

8 days ago Xfinity acknowledged a known issue with using chromecast and stated that there is no known solution and no workaround at this time. We don't have any more updates in over a week. Very frustrating. 

Visitor

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10 Messages

4 years ago

Using a 3rd gen chromecast dongle plugged into an HDMI port on my tv has been working for the last few hours for me. But it's pretty far from an ideal solution. 

Visitor

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1 Message

4 years ago

So basically we all are paying for services that we can not use! No eta when chromecast  will work again but I bet if you do not pay your xfinity bill they will cut off your services but if they cut them off then it’s ok and we just have to wait!! What scam!!!

Visitor

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1 Message

4 years ago

Still having same issue. Comcast is not help at all. Worst provider out there. I have reset my tv to factory settings. Reset chromecast. Reinstalled stream app mutiple times. Nothing works.

Visitor

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3 Messages

4 years ago

Just got this message from Xfinity Support. "Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expect to resolve this coming Monday. We’re monitoring the situation and appreciate your understanding."

(edited)

Visitor

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10 Messages

@user_f18601

"the service provider"? What [Edited: "Language"] do they mean by that, I wonder?

(edited)

Visitor

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10 Messages

4 years ago

Bring it, it's time this is fixed this is ridiculous. 

Visitor

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4 Messages

4 years ago

I have two Chromecast dongles on two separate TVs. Both same hardware and firmware versions but only one recently quit casting xfinity stream. I’ve switched the TVs, phone apps, iPad apps, reset the dongle, but it’s still the one dongle. Other apps cast fine to it, just not Xfinity on that one. Tried full reset (hold dongle button for 25 seconds) but after I set it back up on Google home, still no luck. I think it has something to do with how it registers on xfinity’s server. Maybe xfinity only allows one Chromecast per household now? Definitely an xfinity issue. 

Visitor

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10 Messages

@user_fc368c most likely one of the dongles has an older firmware so it still works. The other doesn't. Until this is fixed, there's no workaround unless you happen to have an old dongle on hand. 

Visitor

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4 Messages

@user_e3172a 

No, they both have cast firmware 1.49.250946

They’re both on same network too. 

I think Xfinity is rejecting the MAC address of the one not working. 

Visitor

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1 Message

4 years ago

No point in paying for this service anymore. They are great a collecting money, but can't fix their issues. Bye Comcast! 

Visitor

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7 Messages

4 years ago

Come on Xfinity. You owe us, at the very least, an update. Those of us on this thread probably only represent about 1% of those experiencing the Chromecast issue. Xfinity suggested that I only need one box and I can use devices like Chromecast for other rooms. It was fine until it wasn’t. My time is valuable. I did all of the trouble shooting steps others here mentioned. I called Xfinity and was told “I’m putting in a ticket. You should here back from someone within 4 hours”. That was over a week ago. I never heard back. PLEASE PROVIDE AN UPDATE. 

Official Employee

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1.9K Messages

Hello, @user_e2cc19. We are aware of the issue customers are experiencing and will continue to monitor the situation. I promise we will provide updates as we receive them. Thank you for being patience and understanding.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Please update so we can Cast!

Visitor

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5 Messages

@XfinityRaul instead of monitoring how about you fix it. 

Visitor

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1 Message

4 years ago

Are there any current  updates?  When the TV says Ready to Cast and nothing  happens  my phone says select media. Can't find a button to  select from. 

Visitor

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1 Message

4 years ago

Same issue here been almost a week now! Starting to get frustrated as the house is setup with most tvs streaming and central tv with a box.

Visitor

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5 Messages

4 years ago

I think everyone should stop paying their bill and then when Xfinity calls tell them that it is a known issue.

Then walk them through steps that everyone already tried and tell them you will send them a text in an hour. 
When they contact you back tell them you are working on the issue and you will be notified when fixed. 

I think if they start losing money they might fix the issue. 

Don’t offer a service and then forget about it when it breaks. 

Visitor

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2 Messages

4 years ago

This is still not working and xfinity does not seem to care.  Call and ask for a credit to your account since they are not providing the service that you were promised. 

This is a supported feature and it is unavailable.  See here:

https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast

The ticket for this issue is Ticket CR009052111.  No info available about a resolution.  Xfinity will not care if you keep paying for a service that they are not giving.  They will care if it starts costing them money.  Call, insist on a credit until they fix it.


It is ridiculous that this was working and now does not.  What kind of QA is (not) happening before the update the app?

Contributor

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30 Messages

I will do it, thanks! 

Visitor

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2 Messages

4 years ago

We can stream Xfinity to Chromecast in the bedroom but get the message “media not selected on the living room Chromecast??? Is there any solution or work around?  Tried factory reset without success. 

Visitor

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1 Message

4 years ago

I'm also having the same issues for qbout a week and a half. 

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