Xfinity Stream keeps saying not on home network

I am trying to access live TV channels on the Xfinity Stream app and keep getting this message:

Welcome

This device can only access xfinity stream on you in-home xfinity WiFi. Use the app on your smartphone, tablet, or laptop to watch on the go, anytime you like.

I am using the latest AppleTV device on tvOS 18.0.

I am on my home network. I have deregistered the AppleTV device and readded, signed out of the xfinity stream app and resigned in, deleted the xfinity stream app and resinstalled, forgot the wifi and reconnected, all with no improvement.

This all worked fine until a couple days ago.

Responses

P

peter_bernard

Visitor

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1 Message

12 days ago

I am having the same issue and error message on our Roku. Widespread problem?

3

MatJV

Regular Visitor

•

4 Messages

It’s all working now! Must have been an Xfinity issue.

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12 days ago

0

XfinityKei

Official Employee

•

1K Messages

@MatJV Thanks for letting us know that everything is resolved with your Xfinity Stream app and the error message is gone. Just to confirm after you completed the troubleshooting steps you mentioned above it resolved itself is that correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

0

lh30

Contributor

•

16 Messages

Mine has been doing this for about a week. I have always streamed Xfinity from my laptop in my home, thus home wifi. How do I resolve this?

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5 hours ago

0

Xfinity Stream App

MatJV

Xfinity Stream keeps saying not on home network

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peter_bernard

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