MatJV's profile

Regular Visitor

 • 

4 Messages

Tuesday, October 1st, 2024 4:15 PM

Xfinity Stream keeps saying not on home network

I am trying to access live TV channels on the  Xfinity Stream app and keep getting this message:

Welcome

This device can only access xfinity stream on you in-home xfinity WiFi. Use the app on your smartphone, tablet, or laptop to watch on the go, anytime you like.  

I am using the latest AppleTV device on tvOS 18.0.

I am on my home network. I have deregistered the AppleTV device and readded, signed out of the xfinity stream app and resigned in, deleted the xfinity stream app and resinstalled, forgot the wifi and reconnected, all with no improvement.

This all worked fine until a couple days ago.

Visitor

 • 

1 Message

12 days ago

I am having the same issue and error message on our Roku. Widespread problem?

Regular Visitor

 • 

4 Messages

It’s all working now! Must have been an Xfinity issue. 

Official Employee

 • 

1K Messages

@MatJV Thanks for letting us know that everything is resolved with your Xfinity Stream app and the error message is gone.  Just to confirm after you completed the troubleshooting steps you mentioned above it resolved itself is that correct? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

16 Messages

Mine has been doing this for about a week.  I have always streamed Xfinity from my laptop in my home, thus home wifi.  How do I resolve this?  

forum icon

New to the Community?

Start Here