Xfinity stream in Roku not showing all live channels

@user_48e894​ another user in Chicagoland reported their issues resolved, mine are also resolved in Indianapolis, IN.  Possibly try restarting the device and uninstalling and reinstalling the app again. It didn’t work yesterday when I did that but it did today.

We tried uninstalling and restarted the system and reinstalled the app and still not fixed 

Good morning, @user_b1304a, and thank you for reaching out through our Community Forums for help with the Xfinity Stream app not working as it should be. This has been a known issue that our engineers have been working to resolve. However, in some cases, we may need to take some additional steps on your account from our end to get things working again. If you are still experiencing issues today with the app, please send us a Private Chat message with your first and last name and full service address, so that we can help get this resolved.

Here's the detailed steps to send a Private Chat Message:

• Click "Sign In" if necessary
• Click the "Private Chat Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

@user_8c522a​ Im just south of you.  Same problem, no resolution.  Really annoyed.

Removed and reinstalled the xfinity stream app on Roku and now working in Houston.  

@user_8c522a​ got mine back this morning,

Indianapolis, IN

@user_740700​ When Xfinity uses foreign call centers, they are never updated timely. All they know how to do is read a script on how to unplug and power everything in your house. I've had many times when my internet was out, and the call center had no clue of it for at least an hour later. Even the postings on their website is at least an hour behind an issue happening, if at all. This is a massive problem that Xfinity needs to fix but because they are such a beast of a company, with limited if no competition in markets, they just don't care. As long as we keep giving them our money, they will keep things the status quo. As soon as another fast option is available I'll kiss them good-bye.

I just cancelled Xfinity TV.  Went back to try YouTube TV after dealing with this and recalled how much better their product is than Xfinity stream.  The gap is wider now than it was a couple of years ago when I left.  Amazing that they had Stream in Beta forever and still can’t figure it out.

Xfinity cable service is great but if you can’t figure out streaming you have no future in tv.

@user_d3a549 Thak you for reaching out and bringing this to our attention. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_47f236​ same here!

@user_d74d6b​ still no correct channel lineup on any Roku device I have, it is ok in my Fire Stick. 

@user_kwik​ dang I’m a Chicago suburb too and still have the problem :/ hopefully it fixes soon

Thank you for the update, @user_kwik. Please remember that our Digital Care Team is available at any time, day or night, to answer any questions or concerns regarding your account. I hope you have a wonderful day, and please stay safe and healthy! 

@Ashley_L121 thanks going to try this right now

@user_e0802d​ hopefully it works for you too 🤞!

Stream app via the website (laptop) and my roku's is working again- Ipad and Iphone are still only showing TV go channels while on home network (uninstalled both, rebooted and reinstalled, still not working)-  Metro Detroit, MI

@Ashley_L121​ appreciate your suggestion, but I tried your method and it didn’t work. Really frustrating, hopefully it fixes soon…

I called customer service. Had to wait 57minutes to speak to rep.  They resolved the issue in a few simple steps.   Logged out of stream app. Unplugged tv. They sent a refresh signal.  Plugged tv back in after 2 min. App worked as it should.  This is not the same refresh signal that resets cable box.  

Thanks for posting on our Community forums. This is an ongoing/known issue. We are aware of the situation and our support team is working as fast as possible to get it fixed. And I am glad to hear the service is working properly for you now, @user_1a4fc2! We appreciate the update and feedback. 

After numerous cable modem resets and app reloads, our Xfinity apps are now working. I think a significant part of the problem is Xfinity's lack of leadership about the app problem - little communication about the ongoing app problem which resulted in much confusion and ambiguity about how to fix it.

We are sorry that it has been ongoing for a while now, we want to make sure you are all able to enjoy your TV as you like in the easiest and most convenient way possible. I know I like to use the Xfinity Stream app as well. If anything changes please let us know as we are doing our best to communicate changes with our engineering team so they know the progress of their work on this. I hope you have a great day, and thank you for being part of the Xfinity family.