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user_c31f19
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15 Messages

Thursday, November 17th, 2022 12:23 AM

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Xfinity stream in Roku not showing all live channels

The Xfinity stream app is not showing all channels. It’s only showing a couple of dozen channels. This is on three different Rokus in my house. Have tried restarting the devices and the app and it has not changed. All channels show on the Xfinity box. Hopefully comcast is working to fix this. 

Question

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Updated 

2 years ago

18.7K

133

user_1332a9

Visitor

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1 Message

2 years ago

In Houston Tx, only 6 channels I’ll never watch. Samsung smart TV. Really Is frustrating. Let’s keep each other updated on this fun stuff … 

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user_5ea3e1

Visitor

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2 Messages

2 years ago

I am having the same problem with my Roku Xfinity Streaming app.  At first this morning was just TNT channel, and now nothing.  Getting a message telling me that “It looks like your plan doesn’t include any channels. Luckily, there’s an easy fix. Xfinity Stream delivers hundreds of channels that you can watch just about anywhere. Learn more at the Xfinity website.”(Error: TVAPP-00500) 

I pay for 125 channels with internet service. Is Xfinity trying to tell me that I now need to pay for live channels on the streaming app? If so, that’s ridiculous and I may have to get my service elsewhere and deal with it. Not acceptable at all!

1

CCEdgardo

Problem Solver

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513 Messages

Hi there. Thank you for reaching out to us via our forums and posting a comment. We will be more than happy to look into these issues for you. 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_d254ae

Visitor

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1 Message

2 years ago

Same issue here, only getting a few channels.

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Brandyj9112

Visitor

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1 Message

2 years ago

Ive been having the same issue for over 12 hours. The only channels on my streaming app on roku are the weather channel and  government access programs. My phone app is perfect this is ridiculous

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user_5a6c50

Visitor

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1 Message

2 years ago

Going on day 2 and we are having the same issue.   Had family over for Thanksgiving and we couldn’t watch any of the games. 

3

fluhr

New Poster

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6 Messages

@user_5a6c50​ Same here. Day two of this. Only a few channels available. On all Xfinity Apps. NOT ONLY ROKU. But also on computer Xfinity live streaming. ONLY a few channels showing. Ones I DON"T WATCH.

This is my Thanksgiving Holiday. Second day in a row now with of COMCAST cheating me out of my service again.   

2 years ago

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Ashley_L121

Visitor

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19 Messages

I’m in Indianapolis, Indiana and I just checked mine and it is back working!

2 years ago

0

CCEdgardo

Problem Solver

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513 Messages

Hi there. Thank you for reaching out to us via our forums. We will be more than happy to look into the issues with your streaming service and the live channels. 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_b95107

Visitor

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6 Messages

2 years ago

There is nothing resolved with this issue.  Since yesterday 2 tvs have some channels and 2 tvs have none.  This is with streaming. The TV with the box works fine. I will drop xfinty before I pay again for 4 more boxes. 

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user_67c277

Visitor

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2 Messages

2 years ago

Xfinity is still having problems this morning 11/25/22.  Xfinity using Roku not showing live channels except for the weather channel.  Live channels seem to be working on  android phone.

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Mlch

New Poster

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3 Messages

2 years ago

Same here!  Only a few channels. Anyone know if they are working to fix this?

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ccRuben

Retired Employee

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729 Messages

Please send us a direct message, we will be happy to help. Thanks! 

2 years ago

0

ArchDevilWolf

Visitor

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1 Message

2 years ago

I’ve had this issue for almost a week. It works on my phones. Not on Roku. I have the ultimate tv pack and can’t even have my kiddo watch cartoons in the morning cuz Xfinity isn’t working. I contacted last night and the guy said it should be resolved within 4 hours that it was a known issue that everyone is experiencing and being worked on. Well. It’s still not resolved.

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user_90fa11

Visitor

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1 Message

2 years ago

Same thing is going on for us since yesterday.  3 Roku TVs - all only showing 3 weather channels on Live TV.  Everything has been restarted or rebooted.

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TMD414

Visitor

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2 Messages

2 years ago

I personally activated YouTube tv yesterday to watch games. Very easy. If this continues, I will cancel my xfinity cable subscription.

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user_8c522a

Visitor

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5 Messages

@TMD414​ are you able to record on YouTube tv ?

2 years ago

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Kadams1755

Visitor

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2 Messages

2 years ago

We only have the Weather channels available to us.  3 Rokus, the iOS app and our flex box show the same thing.  Cut out after the Lions game last night, around 4pm.  We deleted and reinstalled the Stream App on all three Rokus and iPhone.  Restarted Flex box (which also uses the app, so it’s really just their version of a Roku!) Still nothing.  Frustrating for sure!

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user_d2d8a3

Visitor

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2 Messages

2 years ago

Not resolved.   Having this issue currently - updated the app, rebooted the TV, logged out and back into the app -- still only get 8 channels on the "Live TV/All Channels" guide...

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user_d2d8a3

Visitor

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2 Messages

Version: 6.9.0  of the Roku Xfinity Stream app

2 years ago

0

user_de3fdb

Visitor

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1 Message

2 years ago

We are experiencing the same issue. Came home the evening of Thanksgiving and found that we have limited channels on our Roku devices 

1

0

XfinityBenjaminM

Official Employee

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2K Messages

@user_de3fdb Hello! Thank you for reaching out to us here on our Community Forums page. We are aware of the issue going on with channels missing from your lineup. We have been receiving word that some customers are no longer having this problem but we do know that some are. If you are still having this issue, we may need you to send us a Private Message to look into this further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_1ce36a

Visitor

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1 Message

2 years ago

How do you get this resolved?? I do not see any place to sign in and send a direct message to Xfinity within this forum, as previous comments from alleged Xfinity employees state.

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user_4875e9

Visitor

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7 Messages

@user_1ce36a​ I sent them a DM last night.  It was not resolved.  

2 years ago

0

Ashley_L121

Visitor

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19 Messages

@user_1ce36a​ to DM them you have to hit the message icon that is next to your username name icon in the right hand corner, type in Xfinity Support, it will give you the option to DM them. Hope this helps. 

2 years ago

0

CCTravis

Problem Solver

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546 Messages

@user_1ce36a Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. It is my understanding that this issue has been resolved, but if you are still experiencing this concern, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

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