Skip to main content

    Support

    Offers

U
user_c31f19
1st Topic
1st Reply
1st Like

Visitor

 • 

15 Messages

Thursday, November 17th, 2022 12:23 AM

Closed

Xfinity stream in Roku not showing all live channels

The Xfinity stream app is not showing all channels. It’s only showing a couple of dozen channels. This is on three different Rokus in my house. Have tried restarting the devices and the app and it has not changed. All channels show on the Xfinity box. Hopefully comcast is working to fix this. 

Question

 • 

Updated 

2 years ago

18.6K

133

user_00fc8f

Visitor

 • 

2 Messages

2 years ago

I am in Florida and as of 10:30PM the app is not working correctly for me.  It is only showing 2 live channels a community access channel and it’s HD counterpart.

1

0

CCKrystal

Problem Solver

 • 

385 Messages

Hello @user_00fc8f we would love to help with the issues you have been experiencing. It is a known issue and our our engineers are working hard to get it corrected. it is fixed for some but not for everyone. We have been having success as a temporary fix by sending over an entitlement signal. If you or others in the thread continue to have this issue please send us a DM. 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Kheuv0421

Visitor

 • 

3 Messages

2 years ago

Still no channels on ROKU stream... ridiculous to be out this long. Was happening a couple days ago too, resolved and been gone all day

0

0

Kheuv0421

Visitor

 • 

3 Messages

2 years ago

Glad I paid for Peacock so I can watch the channel I pay for on Xfinity...remind me why I do that again? 

0

0

user_1a4fc2

Visitor

 • 

7 Messages

2 years ago

I saw most of these posts are from a week or so ago, but I’m still having this issue. Anyone else still having the problem or has it been fixed for others? Xfinity please help with this.

0

0

user_1a4fc2

Visitor

 • 

7 Messages

2 years ago

I saw most of these posts are from a week or so ago, but I’m still having this issue. Anyone else still having the problem or has it been fixed for others? Xfinity please help with this.

1

0

CHELE69

Visitor

 • 

5 Messages

@user_1a4fc2​  My issue just started today and is not resolved. 

2 years ago

0

user_d16dd6

Visitor

 • 

2 Messages

2 years ago

Same here. Only 3 channels. Any updates?

0

0

user_9e7342

Visitor

 • 

1 Message

2 years ago

Still not working as of 11/24 in Houston.  Only get the weather channel. 

1

0

XfinityRay

Official Employee

 • 

2.7K Messages

Hello, @user_9e7342 and thread. This is a known issue that our Engineers continue to work on. It has been resolved for some. For others, we have been having success with a temporary solution by sending out an Entitlement signal. Is this issue still ongoing for you? If it is, we will get a signal sent over. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Dhartmann34_

Visitor

 • 

2 Messages

2 years ago

Having this issue and it's annoying.... 

1

0

CCJimmy

Problem Solver

 • 

492 Messages

Hello @Dhartmann34_, thank you for taking the time to reach out to us. We will be happy to help with any channel issues that you may be having. Have you tried to log out and log back into to see if it resolves the issue?

I no longer work for Comcast.

2 years ago

0

user_d89478

Visitor

 • 

1 Message

2 years ago

I’m having this same issue in Clinton, Tennessee.  Is there a fix?

0

0

user_72f585

Visitor

 • 

2 Messages

2 years ago

Still an issue in Houston now.

1

0

CCDaniel

Problem Solver

 • 

606 Messages

 

@user_72f585 I sorry that you are having the issue in Houston with The Strem app. Can you send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

Kheuv0421

Visitor

 • 

3 Messages

2 years ago

Still issue in Michigan both Roku and LG SMART TV...fine on Android but the channels I can't see on other setups are grey not black like the ones I can see

1

0

XfinityDilary

Official Employee

 • 

2.1K Messages

Hello, @Kheuv0421! Thanks for posting on our Community Forums to let us know about your situation. This is a known issue. We are aware of the channel lineup concerns affecting our Xfinity Streaming App, and we are working to find a resolution as soon as possible. We appreciate your patience while we get this fully fixed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_68e3cb

Visitor

 • 

1 Message

2 years ago

I am having the same issue, I only have the weather channel.

1

0

CCMartin

Gold Problem Solver

 • 

2.9K Messages

Hey there! I wanted to reach out and touch base with you regarding the channel. Has this issue resolved on your side? Our team here will do our best to help make sure this is resolved for you. 

I no longer work for Comcast.

2 years ago

0

user_7a37c9

Visitor

 • 

1 Message

2 years ago

Same issue in Peoria, IL.

1

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hi there, I am sorry to hear that you are having the same issue as well. You are in the right place and I am happy to assist you today. Are you still having the same problems?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e0802d

Visitor

 • 

5 Messages

2 years ago

I’m in Houston, Texas.  Trying to get Xfinity Stream on a TCL smart TV.  I can only receive 6 channels.  This started about midday. So glad I found this forum at least now I know it’s not just us.  Has anyone had a resolution to this issue?  

1

user_942c5b

Visitor

 • 

3 Messages

@user_e0802d​ also in Houston. Started mid day and still not resolved. 

2 years ago

0

user_942c5b

Visitor

 • 

3 Messages

2 years ago

I’m in Houston and started having this issue around 1pm. 2 different TVs, 2 different Roku sticks. It’s still not resolved. 

0

0

forum icon

New to the Community?

Start Here