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Visitor

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15 Messages

Thursday, November 17th, 2022 12:23 AM

Closed

Xfinity stream in Roku not showing all live channels

The Xfinity stream app is not showing all channels. It’s only showing a couple of dozen channels. This is on three different Rokus in my house. Have tried restarting the devices and the app and it has not changed. All channels show on the Xfinity box. Hopefully comcast is working to fix this. 

New Poster

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6 Messages

2 years ago

Xfinity/Comcast costs way to much to have to deal with these problems. Thanksgiving and can only get a few channels. Ridculous. 

Contributor

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13 Messages

2 years ago

I use Amazon FireTV Sticks with the Xfinity Stream App. Since some time last night I only have 2 live channels, NFL Network is one, all other channels show TV Go. So, no NFL during our family Thanksgiving! No one happy in this household. Just checked and still exactly the same. 

Visitor

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2 Messages

@peacock93​ I have the same issue with my one FireTV as well, Xfinity must have made a change recently to the Stream app.  Mine had worked fine for the last several months on FireTV as well as Roku

Problem Solver

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492 Messages

Hello @user_f86469, thank you for reaching out to us. We will be happy to help with yoru stream app issue. Are you still missing channels at the moment? 

I no longer work for Comcast.

Visitor

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3 Messages

2 years ago

I'm having same problem. No channels are showing on my Roku Xfinity stream app. I can see them from my browser on my phone but not my two Roku devices. I only see 4 community access channels. I was supposed to get a call back but it's been almost two hours now.

Contributor

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234 Messages

@user_067c74 Hi there, thank you for taking the time to reach out for assistance. I understand you are having some issues with the Xfinity Stream app, and honestly you are not alone. We are working through some problems and doing our best to find a solution. It looks like it's been a couple of days since your post, are you still having issues today? 

I no longer work for Comcast.

Visitor

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1 Message

2 years ago

It's 6:23 CST on thanksgiving evening and thsi isssue still has not been resolved.  We've got all our houseguests in the tiny room where the actual cablebox is so we can watch the cowboy game.  

Problem Solver

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492 Messages

Hello @user_ac4be9, thank you for reaching out to us! We will be happy to help with any channel issues that you're having. Are you able to stream without any issues at the moment?

I no longer work for Comcast.

Visitor

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6 Messages

2 years ago

Mine started early this morning. 2 tvs with no channels and 2 tv with some channels. What a day to have this problem with so many guest not watching any games

Visitor

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4 Messages

2 years ago

I called XFinity this morning at 8am. The girl I spoke with sent a signal to refresh my modem and refresh the app. All my channels returned until……noon. All of the sudden they were gone again. I called back and the next girl I spoke with did the same procedure that worked for me in the morning…except this time it didn’t work. She said she was going to escalate the issue and call me back in an hour. I still haven’t received a call back. 

Visitor

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3 Messages

2 years ago

as of about 3 hours ago, my Roku xfinity stream worked fine, then about 6:30 pm only one channel found on all 3 devices.  Phone is fine.  

Visitor

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5 Messages

@erin4473​ that’s about the time mine stopped working too. 

Visitor

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7 Messages

2 years ago

Mine doing same. Contacted costumer service. No fix.  Unbelievable 

Visitor

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7 Messages

2 years ago

They did say that engineers are working on it. 

Visitor

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2 Messages

2 years ago

We are having the same issue. I am on the Xfinity Stream App at home and it only shows 4 channels. This is the second time this happens within the last week. 

Visitor

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5 Messages

They even sent me a text message, saying it was resolved and it’s not. 

Visitor

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7 Messages

2 years ago

What is disappointing is that I’ve seen several posts from Xfinity in this thread saying “the issue has been resolved”.  It has not been resolved.  Tell us when it will be resolved. 

Visitor

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1 Message

2 years ago

I’ve been having the same issue today on my iPhone Xfinity Stream app. It is only showing a dozen channels (none of which I’d like to watch, no offense weather channel). I have tried all the troubleshooting they recommend to no avail. 

Official Employee

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2.8K Messages

Hello, @user_5aa9a9 and thread. This is an issue that our Engineers are actively working on. It has been resolved for some but is still ongoing for others. I have been having some success with a temporary fix by sending out an Entitlement signal. Are you still experiencing this issue? If you are, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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12 Messages

2 years ago

Mine is now saying I don't have an active subscription on my Roku, my phone is still only showing tv go channels on home network.  Doubtful any credits are given for this debacle for the second time in as many weeks

Visitor

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2 Messages

2 years ago

Having the same issue on Roku, today Nov 24, 2022. Started on 11/23...only showing a handful of stations available in xFinity Stream and NO Favorites. There are no issues with my Xfinity DVR or secondary box.

Visitor

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2 Messages

2 years ago

Mine is still down in Florida - only getting 2 Community Access channels

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