Xfinity stream in Roku not showing all live channels

@user_10e561​  Same issue here except with fire stick and a fire TV. Ironically we also just returned a box/adapter that wasn't being used and then 2 days later my channels and favorites go away 😧

Hello, I am sorry to hear you are having trouble with the Xfinity Stream app, this is a known issue, and we are working to get this resolved. We have had many customers report that they are now able to see their channels. What I recommend is to log out all the way, and log back in, if that doesn't help you can try to uninstall and reinstall the app to see if it helps too. Please let us know if this is helpful. 

Yes! Happened all the sudden around 7 pm to me last night. They said they would have a technician come out Sunday and check but I told them I better not get charged that 100.00 fee when a tech comes out. I’m thinking about canceling them bc it sounds as if it’s an issue on their end after reading all the complaints! 

if I could have boxes in those two bedrooms I would but we don’t have a way to put a box in their pet Comcast! 

I have the same problem.   I am getting about 10 channels.   I have no favorites.

We had the same issue about two weeks ago on the east cost. We got limited channels on Roku, and the same channels were missing on the streaming app.  Nothing we did helped to resolve it but within two days, first the channels reappeared on Roku and then they came back a day later on the Xfinity Streaming App.  Other people who had complained also had their channels restored so I think it is an Xfinity issue that will just take time to resolve as ours did.  At least I hope that it's true for you too.

@Mbasham Thank you for reaching out and bringing this to our attention. I know how frustrating this can be. We were made aware of an issue with the app and our engineers have been working to get this resolved. Please let us know if you are still having issues with the app. 

@jason3062​ same here. Not only can my husband watch football all day, I have a sick child who was watching all the parades. We’ve had this service for years and never had this issue. 

@user_0019dc Hello and good morning, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about these issues you are also experiencing with the Xfinity Stream App, that would definitely be really frustrating. The issue appears to now be resolved for many users, are you still experiencing the same issues today? -Christopher 

Hi there @har0001. Thanks for taking the time out of your day to reach out to Xfinity on Forums! We are truly sorry that you are going through this. Did you still need assistance with this?

@user_0206eb​ mine was exactly the same, starting this morning, only the 2 channels you reference are available.  Sadly Xfinity doesn't seem to care, in the past i had to file a complaint w/ the fcc to get them to come to my neighborhood because we were all having issues.  Sad that it take such an act by a 30 year customer to get help, but honestly unless drastic options are taken, they simply will ignore all requests.

@user_0206eb Hello, good afternoon, and thank you for letting us know you have also been experiencing a similar issue regarding access of channels via the Xfinity Stream app. Many of our customers are now reporting the channel problem to be resolved and we do advise restarting the equipment or devie as well as uninstalling and reinstalling the Stream app if possible.

Please let me know if this has worked as resolution or if you are still continuing to experience problems through the Xfinity Stream app at this time!