Visitor
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15 Messages
Xfinity stream in Roku not showing all live channels
The Xfinity stream app is not showing all channels. It’s only showing a couple of dozen channels. This is on three different Rokus in my house. Have tried restarting the devices and the app and it has not changed. All channels show on the Xfinity box. Hopefully comcast is working to fix this.
user_e6f717
Visitor
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2 Messages
2 years ago
Hello Moscow, please quit hacking xfinity…lol
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Haywodja
Visitor
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1 Message
2 years ago
I am having this same issue on multiple Roku devices. Also, one thing I noticed is that when I use stream on my iPad, I see all of the channels, however the three channels that only show up on my Roku Stream app are at the top of the list on my iPad and are a darker color.
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user_75702c
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2 Messages
2 years ago
I've stumbled upon some interesting articles that it's actually Roku. They did a software update back in October and is only now starting to affect the roku devices. Still don't know how this is going to be resolved. Looks like I'm switching to another device. Thank goodness it's Black Friday - hoping for a good deal out there.
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user_e0802d
Visitor
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5 Messages
2 years ago
I just downloaded Xfinity app on my Firestick getting all the channels so it is a Roku issue😢
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user_3c6419
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2 Messages
2 years ago
Same issue in Indianapolis, Apple TV works, Xfinity box works, 11 channels on three Roku tvs.
Going on two days now.
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user_4602a1
Visitor
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3 Messages
2 years ago
Doesn't work on any of my TV apps (Samsung, LG). I don't use a Roku. I have one TV using Apple TV 4K, and it also has the issue. Limited channels. Started on Thanksgiving in the late morning. I've called this morning and was told it was a known issue, yet still no resolution. Rebooted TVs, removed apps and reinstalled. Logged in and out of my account several times. Rebooted modem and router.
Still no change. Can't even get through support anymore as the hold time is unbearably long. I'm in Chicagoland.
(edited)
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user_ba97d9
Visitor
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4 Messages
2 years ago
Been close to a week now with no Live Tv Service.
customer service won’t admit there is something wrong, or tell me when it’ll be fixed.
say they’ll call back, no call.
will be cancelling, I guess when I can get someone on the phone.
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user_kwik
Visitor
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2 Messages
2 years ago
Ok, this is ridiculous, I see the post starting on the 16th, happened to me on the 17th, was out of the country and got back on the 22nd and the issue is still there. I get a dozen channels at best. All favorites are wiped out. I have tried all of the suggestions of logging out, back in, deleting the app, etc., and none work. Also agree that there should be some compensation for this loss of selections. What is happening, has anyone really gotten this resolved?
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user_836174
Visitor
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1 Message
2 years ago
Same issue. No channels showing in the app (set top box seems fine).
The great Xfinity Thanksgiving faceplant. Having the same issue. I restarted the app, reinstalled the app, signed out and back in to the app and nothing works. Sure would be great if any of the customer service reps would say what the issue is instead of just declaring it resolved.
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user_a15655
Visitor
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1 Message
2 years ago
Same thing at my house. All of my Roku devices. Yes, Xfinity was not a fan favorite yesterday during Thanksgiving with 15 people wanting to watch the games. Bad PR! Xfinity better do something to redeem their reputation.
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user_b1304a
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4 Messages
2 years ago
Same thing at our house. All TVs have only 3 channels for the app, the TV with the box has channels, even the app on my phone has the same three channels highlighted at the top then all the other channels are a lighter color and limited. This has been an absolute disaster and there should be some sort of compensation for this.
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Ashley_L121
Visitor
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19 Messages
2 years ago
I’m in Indianapolis,IN and it is back working on my Roku Tv this morning. So whatever the issue was has been resolved here. I hate to see that others are still having issues.
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user_4602a1
Visitor
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3 Messages
2 years ago
Magically mine just came back up on my TVs (TV apps, not Roku). I only had to restart the app. That only took 24 hours (facepalm).......... I'm in Chicagoland
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fluhr
New Poster
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6 Messages
2 years ago
SO TIRED OF XFINITY/COMCAST.
I finally got a call back from customer service. The person had no knowledge at all of simple technology. I let her know it was happening on my Roku, Computer Browser, AND CELL phone XFNINITY LIVE STREAM. So it was NOT my devices at all. This person wanted to go through her 'troubleshooting sheet' for a device. RIDICULOUS. I hate these companies just hire someone who can read. Who has no common sense of looking at the common factor.
So when I asked for someone with technology knowledge, she put me on hold. And never came back. So I just had to call and waiting anothe two hours for a call back.
And They wonder why when we talk to them we aren't all friendly and happy.
I normally am, always. EXCEPT when it comes to talking to certain first level Comcast 'support'.
Ignorance is one thing. But having a position which this is duty to know. Or at least try to understand the problem and not just insist on going through your little sheet of 'reboot' and check cables, etc.
Do they really think someone woujld call and wait on the phone hours to deal with them if they hadn't arleady exhausted ALL OTHER troublehooting steps?
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user_e49572
Visitor
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2 Messages
2 years ago
I will repeat the problem. I live in Grand Rapids Michigan. The problem started yesterday for xfinity stream. We are using Roku devices. We have maybe 5 channels on live tv. Still not resolved. Based on two weeks of messages in this forum. It is clear that it is the xfinity app and not just on Roku. We have one X1 box so we do have access at least on one TV.
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