Visitor
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3 Messages
Xfinity stream frozen
I click on my Xfinity stream to watch tv but all that shows up is a big blue screen that says “Xfinity stream” and won’t change from that. I checked the connection through the app and it says everything is good. Anyone else have this issue?
XfinityDena
Official Employee
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3.2K Messages
2 years ago
I am sorry to hear you are getting a blue screen when trying to watch your Xfinity Stream. Is this on a Roku?
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Pjpastor
Visitor
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3 Messages
2 years ago
Nope I get that from just clicking on the Xfinity stream option from my tv Home Screen. Has nothing to do with ROKU although I do have that app on my tv
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
May I ask which Xfinity TV Partner Devices (Amazon Fire TV, Apple TV devices, LG, Roku, Samsung, LG, etc.) that you are using? I also want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
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Pjpastor
Visitor
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3 Messages
2 years ago
It’s a Samsung tv. Brand new, just bought it a couple weeks ago, Xfinity was working fine until a few days ago. I have unplugged the cable cord and plugged it back in. Shut the tv off and on, had the connection strength tested through the Xfinity app, everything tests working good.
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