Xfinity Stream for FireTV not streaming

I'm trying to watch live streams using the Xfinity Stream app on a FireTV 4-series. The programming guide will launch, but streams won't start after showing the network logo and the. I've rebooted and uninstalled/reinstalled, but neither changes the behavior.

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user_tzc7r5

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4 Messages

17 hours ago

Same here. Very frustrating! I've rebooted, uninstalled/reinstalled, and nothing works.

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XfinityMarcus

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1.9K Messages

user_tzc7r5 You use of the Xfinity Community Forum is appreciated. I know how important working service is and the Xfinity Stream app is one of the best products we have to offer. I would be happy to get your stream app working once more. The original poster indicated the issue being tied to DVR recordings specifically. Is that the same issue you have?

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17 hours ago

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user_tzc7r5

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4 Messages

It's not tied to DVR specifically - I'm trying to stream live sports.

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17 hours ago

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XfinityMarcus

Official Employee

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1.9K Messages

17 hours ago

user_tzc7r5 thank you for clarifying the concern you have come across with the Xfinity Stream app. Let's see what we can do to address this together. Firstly, do you have the Stream app on any other device than the TV? If so, can you confirm for me if the same issue occurs on those other devices? This will help us gain a better understanding of whether the issue is isolated to the TV specifically.

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user_tzc7r5

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4 Messages

The Xfinity Stream app works fine on my ipad.

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17 hours ago

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XfinityMarcus

Official Employee

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1.9K Messages

user_tzc7r5 I appreciate you sharing that with me, can you send over a direct message with your full name and complete service address to pull up your account?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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16 hours ago

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Xfinity Stream App

user_tzc7r5

Xfinity Stream for FireTV not streaming

user_tzc7r5

XfinityMarcus

user_tzc7r5

XfinityMarcus

user_tzc7r5

XfinityMarcus

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