New Poster
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6 Messages
Xfinity Stream Fire TV app will stop playing
When I’m watching live TV on the xfinity stream app on my fire tv cube 2nd generation, it will stop playing and have the three animated dots. It will not resume. I will have to go back and to a different channel to get it playing again. There is no sound either when this happens. There is no certain amount of time or any pattern I can detect. It could happen after two minutes on a channel or three hours. But it will eventually happen. I’ve tried rebooting fire cube, force closing stream app, clear cache and data. Nothing fixes it. Internet is 300mb and steady. No other streaming apps have any issues. Just this app. I have a roku on another tv and the xfinity stream app doesn’t have the problem on that device. It appears to be isolated to the xfinity stream fire tv app. See picture
CCRenee
New Problem Solver
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169 Messages
2 years ago
Hi @nhch2002, and thanks for reaching out to us at Xfinity!
Thanks for letting us know how we can help, and sorry for the issues you're having with the Xfinity Stream app. You have already tried multiple ways to resolve this, so my team and I would be happy to help you troubleshoot the issue.
Could you please send our team a direct message with your full name and address? Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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