J

Visitor

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2 Messages

Friday, March 18th, 2022 7:15 PM

Closed

Xfinity Stream dried up

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(Error TVAPP-00114)

When will this be fixed? I was told it was an Xfinity software upgrade gone bad in the backroom.

Visitor

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2 Messages

2 years ago

Getting this on all devices:

Visitor

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1 Message

2 years ago

HI people

Just joined my streaming stopped at about 5: 30 PST this morning.  Have tried to connect on firefox and edge.  Have chatted with 3 robots and 3 humans.  {Windows 10}. First Human wanted to send out a service Tech.  I declined.  $305 for Phone internet and TV no need for a service charge.  I have seen this

(Error TVAPP-00114)

has been going on for over 2 years!!  While polite agents would not answer question "Is this the first you have worked on this."  Last agent did say it would be turned over to backroom staff.  I did not want to see basketball anyway.  I only watch it for these 2 weeks.  OH clearing cache does nothing.  reboot of router does nothing  turning computer off or restart does nothing.  Anything else... I will get streaming when XFINITY says I can have streaming.

Frequent Visitor

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33 Messages

2 years ago

Well,  you got more information than I got.  When I called tech support, I was told that only the main account holder was allowed to login and use streaming and that was why I was cut off (it wasn't) but then when I logged with the main account holder's credentials and got the same thing? Then they blamed our laptops/desktops because the iOS devices were fine.   

And they offered no solution except use my iPad which is not a solution.  

There's another set of posts with more people complaining.  

Contributor

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38 Messages

2 years ago

Same issue...frustrating

New Poster

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6 Messages

2 years ago

Create/use a different user account to login and stream.

- I went down my list of user accounts (Xfinity | My Account | Users) and it seemed like the Manager roles were somehow impacted.

- Mine and the wife's account both were experiencing this error but the accounts for my children were working just fine.

- I went through and changed the wife's role from Manager to Member and then she was able to get back in.

- I switched her back to Manager role and it continued to work.

- I repeated the process for my account (transferring the Admin rights to her account, changing my role to Member and back to Manager) and then I was able to get back in.

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