Visitor
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2 Messages
Xfinity Stream dried up
Clear your browser's Cache
You are signed in but not authorized
(Error TVAPP-00114)
When will this be fixed? I was told it was an Xfinity software upgrade gone bad in the backroom.
Visitor
•
2 Messages
Clear your browser's Cache
You are signed in but not authorized
(Error TVAPP-00114)
When will this be fixed? I was told it was an Xfinity software upgrade gone bad in the backroom.
Jobewan
Visitor
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2 Messages
2 years ago
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user_75c206
Visitor
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1 Message
2 years ago
HI people
Just joined my streaming stopped at about 5: 30 PST this morning. Have tried to connect on firefox and edge. Have chatted with 3 robots and 3 humans. {Windows 10}. First Human wanted to send out a service Tech. I declined. $305 for Phone internet and TV no need for a service charge. I have seen this
(Error TVAPP-00114)
has been going on for over 2 years!! While polite agents would not answer question "Is this the first you have worked on this." Last agent did say it would be turned over to backroom staff. I did not want to see basketball anyway. I only watch it for these 2 weeks. OH clearing cache does nothing. reboot of router does nothing turning computer off or restart does nothing. Anything else... I will get streaming when XFINITY says I can have streaming.
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larissaej
Frequent Visitor
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33 Messages
2 years ago
Well, you got more information than I got. When I called tech support, I was told that only the main account holder was allowed to login and use streaming and that was why I was cut off (it wasn't) but then when I logged with the main account holder's credentials and got the same thing? Then they blamed our laptops/desktops because the iOS devices were fine.
And they offered no solution except use my iPad which is not a solution.
There's another set of posts with more people complaining.
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burbank
Contributor
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38 Messages
2 years ago
Same issue...frustrating
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User_889hg4
New Poster
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6 Messages
2 years ago
Create/use a different user account to login and stream.
- I went down my list of user accounts (Xfinity | My Account | Users) and it seemed like the Manager roles were somehow impacted.
- Mine and the wife's account both were experiencing this error but the accounts for my children were working just fine.
- I went through and changed the wife's role from Manager to Member and then she was able to get back in.
- I switched her back to Manager role and it continued to work.
- I repeated the process for my account (transferring the Admin rights to her account, changing my role to Member and back to Manager) and then I was able to get back in.
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