New Poster
•
16 Messages
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've restarted my phone and the TV. I've unplugged the TV for 3 minutes 2x. Uninstalled the Xfinity Stream app and reinstalled it. Unplugged the router to reset it. Nothing worked. I was able to use cast with YouTube, Disney+, and Peacock. Any other suggestions would be appreciated.
user_il760e
Visitor
•
1 Message
2 days ago
Having the exact same problem, verbatim. Also have vizio.
2
XfinityRichard
Official Employee
•
3.8K Messages
7 hours ago
Good morning! I definitely understand how frustrating this is, especially since casting was working fine until yesterday. Thank you for already completing so much troubleshooting. Since YouTube, Disney+, and Peacock can still find and cast to your Vizio TV, let’s try a couple of things specifically with Xfinity Stream. Please make sure the Xfinity Stream app and your phone’s operating system are fully updated. Then, check that the Xfinity Stream app has permission to discover devices on your local network. On an iPhone, this can be found under Settings > Privacy & Security > Local Network. Make sure Xfinity Stream is enabled. After checking that, completely close the Xfinity Stream app, reopen it, and try the Cast icon again.
5
0