Xfinity Stream Beta stopped working

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@SammyG812 wrote:

I've had a Samsung smart tv for some time now with the Xfinity Stream Beta app installed and working fine.  All of a sudden, I've started receiving a notification that says "This device can only access Xfinity Stream on your in-home Xfinity network. Use the app on your smartphone...." Its been working flawlessly for months.

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the stream app will need to be uninstalled from your Samsung and then unplug the TV for 3-5 minutes. then plug the TV in and reinstall the app and be sure to agree to the terms and conditions. working?

^ Didn't work for me. I am getting the same thing.

Me as well, I get as far as the loading screen once youve typed in the code displayed. Then it fails.

do as detailed above (remove app, remove TV power). add power unplug and restart gateway/modem. working? does stream app work using a smart phone/tablet?

It works on my Iphone but still not on my Samsung TV, it has worked for months.

I did as you stated above and still doesn't work.

Yeah same here. Maybe its important to note that i have my own arris ac1900 modem/router. does that change anything?

two of us customers are replying but no answer to "does stream app work using a smart phone/tablet?"

It works on my phone.

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@jetpuck73 wrote:

It works on my phone.

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There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

edit: are you using the same username on both?

I will do that, Thank you. 

I'll let you know what happens.

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@HeatherDB wrote:
Update: I just got off the phone after being transferred five times and finally got someone who told me this beta app outage is a known issue and has been reported. This is nothing to do with device entitlement so do not waste an hour like I just did.

It is a known issue with the app on smart TVs and they are working on a fix. Notimelinee for when it will be pushed.

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there would be hundreds of posts about it if it was a nationwide issue. do you have a working set top box installed and working in the home? did you try a smart phone/tablet and the stream app to see if the stream was right on a different device? are you getting error messages on your TV screen?