New Poster
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1 Message
Xfinity Stream Beta - Roku TV
The last couple of weeks i have had issues using the stream app on my Roku Tv's. it says "attempting to resume" and cannot get any channels to play. i can see the guide and recordings but cannot get anything to play. My internet speed is good, all the other streaming apps on this TV work fine, we have 1000mbs service with xfinity. Please tell me what i can do or when this will be resolved on xfinity's end
Rustyben
Expert
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24.6K Messages
4 years ago
moved post to the stream app area of the forum.
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CCChe
Official Employee
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6.9K Messages
4 years ago
Hi @cgarland, thanks for posting to the Xfinity Forum to report the issues you're having with Roku TV. Are you still receiving the "attempting to resume" error? If so, can you please verify that you are using a compatible device?
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Lma1129
New Poster
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1 Message
4 years ago
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user_262aea
Visitor
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1 Message
4 years ago
We have been having the same problem "Attempting to resume" weeks after Xfinity service was installed in our home. We thought that the Roku we have is outdated, we decided to buy a new one and just after a month of using it, we see same message on the screen "Attempting to resume".
Is this the reason why its called Beta?
We also bought a new 50" Roku TV as advised by Xfinity person on the phone before the service was installed, which is also having "Attempting to resume".
Our tv in the livingroom is 55" and its now on its 3rd Roku device.
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jmshel
Regular Visitor
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15 Messages
4 years ago
When issues get resolved, does anyone come back to these posts and provide how it was fixed? I have the same problem and thought I might find a solution WRITTTEN here in the forum. Unfortunately, after looking through dozens of pages of post topics and reading dozens with possible similar issue, they either end with a request for the customer to initiate a chat or there is no response or solution given.
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llgrubbs1
Frequent Visitor
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12 Messages
4 years ago
Like many others who have posted in these forums, I've been having buffering, frozen screen, unable to connect, etc. issues for the past couple of months to the point where its very irritating to use Xfinity Streaming. I use Roku on 3 TVs and all are affected. I can be trying to watch TV (no, the internet isn't overburdened) and be interrupted by buffering or get messages that the TV can't connect to the internet, while at the same time my tablet or phone shows a strong connection. I've rebooted the router multiple times as instructed by the Xfinity app on my phone (you know, the gizmo that says I have a strong internet connection). I agree with jmshel that these posts are not useful. Many are not answered at all, and those that do don't end with a solution. MetroNet has just run fiber cable in my neighborhood, so they may gain a new customer.
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