cgarland's profile

New Poster

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1 Message

Fri, Jan 8, 2021 8:00 PM

Xfinity Stream Beta - Roku TV

The last couple of weeks i have had issues using the stream app on my Roku Tv's. it says "attempting to resume" and cannot get any channels to play. i can see the guide and recordings but cannot get anything to play. My internet speed is good, all the other streaming apps on this TV work fine, we have 1000mbs service with xfinity. Please tell me what i can do or when this will be resolved on xfinity's end

Responses

Rustyben

Expert

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24.1K Messages

8 m ago

moved post to the stream app area of the forum.

XfinityChe

Official Employee

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6.1K Messages

8 m ago

Hi @cgarland, thanks for posting to the Xfinity Forum to report the issues you're having with Roku TV. Are you still receiving the "attempting to resume" error? If so, can you please verify that you are using a compatible device

New Poster

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1 Message

7 m ago

Hello, I seem to be having the same issue. Did you ever figure out what the issue was? Thanks!

Visitor

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1 Message

4 m ago

We have been having the same problem "Attempting to resume" weeks after Xfinity service was installed in our home. We thought that the Roku we have is outdated, we decided to buy a new one and just after a month of using it, we see same message on the screen "Attempting to resume".

Is this the reason why its called Beta?

We also bought a new 50" Roku TV as advised by Xfinity person on the phone before the service was installed, which is also having "Attempting to resume".

Our tv in the livingroom is 55" and its now on its 3rd Roku device.

Official Employee

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161 Messages

Hi @user_262aea

Thank you so much for sharing your experience with the application and the issues you have been experiencing. I know how frustrating it is when something isn't working as it should be. I hate to hear you are still experiencing this issue even with the new equipment. Normally "Attempting to resume" has to do with the internet connection not being as strong. I want to be sure we can get this resolved ASAP. Please send me a Peer to Peer message so that we can continue to troubleshoot. 

Here are the instructions on reaching us through a private message. 

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message including your first/last name and full service address in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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4 Messages

2 m ago

When issues get resolved, does anyone come back to these posts and provide how it was fixed? I have the same problem and thought I might find a solution WRITTTEN here in the forum. Unfortunately, after looking through dozens of pages of post topics and reading dozens with possible similar issue, they either end with a request for the customer to initiate a chat or there is no response or solution given.

llgrubbs1

Frequent Visitor

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12 Messages

2 m ago

Like many others who have posted in these forums, I've been having buffering, frozen screen, unable to connect, etc. issues for the past couple of months to the point where its very irritating to use Xfinity Streaming.  I use Roku on 3 TVs and all are affected.  I can be trying to watch TV (no, the internet isn't overburdened) and  be interrupted by buffering or get messages that the TV can't connect to the internet, while at the same time my tablet or phone shows a strong connection.  I've rebooted the router multiple times as instructed by the Xfinity app on my phone (you know, the gizmo that says I have a strong internet connection).  I agree with jmshel that these posts are not useful.  Many are not answered at all, and those that do don't end with a solution.  MetroNet has just run fiber cable in my neighborhood, so they may gain a new customer.

Official Employee

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373 Messages

Hello, @llgrubbs1, thank you for reaching out to our forum for help with your app issue, and for trying those self-service troubleshooting steps already. I use the app pretty much every day, it's a great way to save on equipment fees, so I can imagine your frustration with that buffering. When the issue happens, do you get an error message on the app, tv, or Roku? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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