cgarland's profile

New Poster

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1 Message

Fri, Jan 8, 2021 8:00 PM

Xfinity Stream Beta - Roku TV

The last couple of weeks i have had issues using the stream app on my Roku Tv's. it says "attempting to resume" and cannot get any channels to play. i can see the guide and recordings but cannot get anything to play. My internet speed is good, all the other streaming apps on this TV work fine, we have 1000mbs service with xfinity. Please tell me what i can do or when this will be resolved on xfinity's end

Responses

Rustyben

Expert

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24K Messages

5 m ago

moved post to the stream app area of the forum.

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ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @cgarland, thanks for posting to the Xfinity Forum to report the issues you're having with Roku TV. Are you still receiving the "attempting to resume" error? If so, can you please verify that you are using a compatible device

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

4 m ago

Hello, I seem to be having the same issue. Did you ever figure out what the issue was? Thanks!

Visitor

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1 Message

1 m ago

We have been having the same problem "Attempting to resume" weeks after Xfinity service was installed in our home. We thought that the Roku we have is outdated, we decided to buy a new one and just after a month of using it, we see same message on the screen "Attempting to resume".

Is this the reason why its called Beta?

We also bought a new 50" Roku TV as advised by Xfinity person on the phone before the service was installed, which is also having "Attempting to resume".

Our tv in the livingroom is 55" and its now on its 3rd Roku device.

Official Employee

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101 Messages

Hi @user_262aea

Thank you so much for sharing your experience with the application and the issues you have been experiencing. I know how frustrating it is when something isn't working as it should be. I hate to hear you are still experiencing this issue even with the new equipment. Normally "Attempting to resume" has to do with the internet connection not being as strong. I want to be sure we can get this resolved ASAP. Please send me a Peer to Peer message so that we can continue to troubleshoot. 

Here are the instructions on reaching us through a private message. 

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message including your first/last name and full service address in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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