rnoble916's profile

Regular Visitor

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2 Messages

Sat, Jun 22, 2019 4:00 PM

Xfinity Stream Beta on Roku stopped working.

The Xfinity Stream Beta on my Roku stopped working. The app will start but no pictures load and nothing will play. I eventually get an Error .DRM -2 message. I have uninstalled/reinstalled the app and logged out and back in numerous times. This app was the main reason I even purchased a Roku. Everything worked fine a few weeks ago. Help!

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@rnoble916 wrote:
The Xfinity Stream Beta on my Roku stopped working. The app will start but no pictures load and nothing will play. I eventually get an Error .DRM -2 message. I have uninstalled/reinstalled the app and logged out and back in numerous times. This app was the main reason I even purchased a Roku. Everything worked fine a few weeks ago. Help!

could your total number of streaming devices in use at one time be more than five? (five at one time is the limit with at least one set top box in the home).

Official Employee

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2.4K Messages

2 y ago

Hi there, rnoble916. 

 

I wanted to follow up with Rustyben question, as well. 

 

Are you still having the issue after checking how many total devices you have? 

Regular Visitor

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2 Messages

2 y ago

We only have our main TV that is hooked to the box directly and the tv in the basement (with Roku) that we stream to. We also have two cell phones in the house...not sure if those are counted. Still not 5 devices though.

Official Employee

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2.4K Messages

2 y ago

I see, Well, let me pull up your account and see what I can do to help. I might need to generate a ticket if troubleshooting does not work.

 

I will make sure to post the solution here in public for other customers who might have a similar issue. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 

Official Employee

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2.4K Messages

2 y ago

Hello! 

 

I wanted to touch base one more time before closing out your post. Did you have any other questions? 

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