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rasmusrj
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15 Messages

Friday, July 17th, 2020 11:00 AM

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Xfinity Stream Beta app stuck on purchase screen

It seems a lot of people have had this problem for a while and that it has not been resolved.

 

For about a month the app has been stuck on purchase screen across several Samsung devices, making the app useless.

Reinstalling and removing tv from power outlet seems to do nothing.

When will this be resolved?

Question

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Updated 

4 years ago

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24

Fco301

Regular Visitor

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8 Messages

5 years ago

Any luck?

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Rustyben

Expert

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24.6K Messages

5 years ago

@Fco301 wrote:

Any luck?

i re-escalted. hopefully even with covid they they get to you shortly

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Tuconfused

New Poster

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1 Message

4 years ago

I am having the same issue. I have reinstalled, added an authorized user, logged in and out, and it's still loads to the purchase screen. I have access to the app on my phone and tablet. I have a Samsung SmartTV and it was working until a few month ago when I upgraded my internet service. What can be done?

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Dlp13

New Poster

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3 Messages

4 years ago

I am having the same issue, I have been following this post looking for an update.

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Dlp13

New Poster

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3 Messages

4 years ago

It appears there's no resolution to this issue. I see that you have escalated the issue however I see post back from 2019 with the very same issue. Could you please advise!!!

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PleaseHelpUs2

New Poster

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1 Message

4 years ago

Hello, I found this thread because I am facing the same issue. Has there been any updates regarding this issue over the last half-year?

Samsung TV: QN55Q75FM

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Notafanof

New Poster

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2 Messages

4 years ago

It seems to be an issue with Samsung and Xfinity. This app works on other devices with the exception of Samsung! Was working fine this morning then Boom Goes the Dynamite!

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Rustyben

Expert

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24.6K Messages

4 years ago

@Notafanof wrote:
It seems to be an issue with Samsung and Xfinity. This app works on other devices with the exception of Samsung! Was working fine this morning then Boom Goes the Dynamite!

try this: power unplug for 3-5 minutes the gateway/modem. after restarts power unplug the TV and restart. working?

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Notafanof

New Poster

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2 Messages

4 years ago

I figured out the problem. I have two accounts and realized that it was defaulting to my new (internet only account). Logged into xfinity on my computer and marked my other account (TV/Internet) as the primary account. Signed out of the Xfinity Stream App and reauthorized. Voila...Back to normal! Happy I Am!

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