@Tiara_lee wrote: My XFINITY app on my Roku stick and tv only shows purchases and it was working allowing live tv then it logged me out and now shows purchases only
did you turn in all of your set top boxes intending to only use the Roku etc?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I have the same issue (2 Rokus only showing purchases), no live channels, no guide. I don't have an X1 box, I only have Cablecards / TiVos. My iPhone and iPads with Xfinity Stream all work correctly, I can stream live tv without issues. It is only an issue on the Rokus.
I have the same issue (2 Rokus only showing purchases), no live channels, no guide. I don't have an X1 box, I only have Cablecards / TiVos. My iPhone and iPads with Xfinity Stream all work correctly, I can stream live tv without issues. It is only an issue on the Rokus.
without x1 service you would need t stream from your Tivo devices. X1 includes optional cloud DVR service.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
this is somewhat confusing. I am not looking to use the Stream app as a DVR service, so I am not sure what the Cloud DVR reference is about.
I understand I can watch live tv on the my TiVos with the Xfinity cablecar, what I don't understand is why I can watch live tv with my iPad, iPhone, and PC using the Xfinity Stream app / website, but I can't do the same on my Roku. I would think that either my account is authorized to use the Stream app, and thus it would work on all devices, or my account is NOT authorized to use the Stream app, and it wouldn't work on ANY device. I don't understand why the Roku app is behaving differently than the iOS / PC.
I think I answered my own question. I have Xfinity TV service, but do not currently subscribe to the Xfinity Internet service. I have another company's fiber internet service. My asusmption (after reading more about the Stream Beta app (Stream on Partner Devices), is that you must subscribe to Xfinity Internet for this work.
Still a bit confusing since Stream apps work from iOS / PC when connected to my home non-Xfinity internet.....
I think I answered my own question. I have Xfinity TV service, but do not currently subscribe to the Xfinity Internet service. I have another company's fiber internet service. My asusmption (after reading more about the Stream Beta app (Stream on Partner Devices), is that you must subscribe to Xfinity Internet for this work.
Still a bit confusing since Stream apps work from iOS / PC when connected to my home non-Xfinity internet.....
currently comcast will offer video (cable tv type servicer) if you are a current xfinity internet customer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Rustyben
Expert
•
24K Messages
2 y ago
did you turn in all of your set top boxes intending to only use the Roku etc?
0
0
shupp872
Regular Visitor
•
3 Messages
1 y ago
I have the same issue (2 Rokus only showing purchases), no live channels, no guide. I don't have an X1 box, I only have Cablecards / TiVos. My iPhone and iPads with Xfinity Stream all work correctly, I can stream live tv without issues. It is only an issue on the Rokus.
0
0
Rustyben
Expert
•
24K Messages
1 y ago
without x1 service you would need t stream from your Tivo devices. X1 includes optional cloud DVR service.
0
0
shupp872
Regular Visitor
•
3 Messages
1 y ago
this is somewhat confusing. I am not looking to use the Stream app as a DVR service, so I am not sure what the Cloud DVR reference is about.
I understand I can watch live tv on the my TiVos with the Xfinity cablecar, what I don't understand is why I can watch live tv with my iPad, iPhone, and PC using the Xfinity Stream app / website, but I can't do the same on my Roku. I would think that either my account is authorized to use the Stream app, and thus it would work on all devices, or my account is NOT authorized to use the Stream app, and it wouldn't work on ANY device. I don't understand why the Roku app is behaving differently than the iOS / PC.
0
0
shupp872
Regular Visitor
•
3 Messages
1 y ago
I think I answered my own question. I have Xfinity TV service, but do not currently subscribe to the Xfinity Internet service. I have another company's fiber internet service. My asusmption (after reading more about the Stream Beta app (Stream on Partner Devices), is that you must subscribe to Xfinity Internet for this work.
Still a bit confusing since Stream apps work from iOS / PC when connected to my home non-Xfinity internet.....
0
0
Rustyben
Expert
•
24K Messages
1 y ago
currently comcast will offer video (cable tv type servicer) if you are a current xfinity internet customer.
0
0