Lupine_Fury's profile
Lupine_Fury
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Fri, Nov 27, 2020 10:00 AM

Xfinity Stream Beta app on TCL/Roku not working

I had downloaded the app and was working fine until yesterday, when the app won't even load--clicking the app just deposits me right back to the app window after loading.  The app is up-to-date.

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2 m ago

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Rustyben

Expert

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24K Messages

7 m ago

@Lupine_Fury wrote:

I had downloaded the app and was working fine until yesterday, when the app won't even load--clicking the app just deposits me right back to the app window after loading.  The app is up-to-date.

if you have power unplugged the gateway/modem for 3+ minutes and that didn't fix it, highlight the app on the roku menu and press * (star) button and remove the app. power restart the TV via unplug and reinstall and accept the terms and conditions.

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Richyb0113

Visitor

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2 Messages

I'm having the same problem I have tried everything to two three times already still not working. Any other ideas

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2 m ago

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Richyb0113

Visitor

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2 Messages

I've been having the same problem have done all of that and still not working

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2 m ago

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ComcastStarr

Official Employee

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192 Messages

Hi, @. 


Since this is quite an old thread, we'd rather continue via a private message or on a newer thread. At the top right corner of the screen there should be a chat icon, click that, search Xfinity support and by clicking that handle we can continue there. Please include your name and address in the message. 

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2 m ago

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