Xfinity Stream Beta app on TCL/Roku not working

I had downloaded the app and was working fine until yesterday, when the app won't even load--clicking the app just deposits me right back to the app window after loading. The app is up-to-date.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

•

24.6K Messages

5 years ago

@Lupine_Fury wrote:

I had downloaded the app and was working fine until yesterday, when the app won't even load--clicking the app just deposits me right back to the app window after loading. The app is up-to-date.

if you have power unplugged the gateway/modem for 3+ minutes and that didn't fix it, highlight the app on the roku menu and press * (star) button and remove the app. power restart the TV via unplug and reinstall and accept the terms and conditions.

3

0

R

Richyb0113

Visitor

•

2 Messages

I'm having the same problem I have tried everything to two three times already still not working. Any other ideas

4 years ago

0

R

Richyb0113

Visitor

•

2 Messages

I've been having the same problem have done all of that and still not working

4 years ago

0

XfinityChristina

Official Employee

•

923 Messages

Hi, @Richyb0113.

Since this is quite an old thread, we'd rather continue via a private message or on a newer thread. At the top right corner of the screen there should be a chat icon, click that, search Xfinity support and by clicking that handle we can continue there. Please include your name and address in the message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Xfinity Stream App

Lupine_Fury

Xfinity Stream Beta app on TCL/Roku not working

Rustyben

Richyb0113

Richyb0113

XfinityChristina

New to the Community?