Xfinity Stream app

Oct 3,2024

Stream App upgrade causing chaos

Was told by tech that this upgrade

is causing widespread issues

Still ongoing Oct 4,

Was told tech would call back about

progress of fix and help me deal with

disru

Responses

U

user_94wtrn

1 Message

2 months ago

What's the status of the fix? The stream app doesn't play smooth video on live TV.

1

0

@user_94wtrn Welcome to our community forum! Thanks for reaching out so we can help with your Xfinity Stream app playback quality. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).

What troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

XfinityEricB

Official Employee

•

1.7K Messages

2 months ago

user_4qy8au Thanks for reaching out to us today about your viewing issue. This was a known issue for many of our customers, and it has been fixed for many. Are you still having trouble with your stream app?

2

0

U

user_4qy8au

2 Messages

I still did have problems after

being told system issue was resolved

I had to uninstall and reinstall the

Xfinity Stream App on all

of my TV’s and resign in to resolve

the problem

It may have been a known problem

for some , however, after noting

my system was down, contacted

Agent in Chat and after an hour

I was told it was a widespread issue

Judging from the several

hundred people in the chat que,

I would say that many other customers were not aware of your

upgrade plan for Stream App

either

Like

Reply

2 months ago

0

XfinityEricB

Official Employee

•

1.7K Messages

user_4qy8au Thank you for reaching out to us letting us know you were able to get the problem resolved. We appreciate you letting us know you were one of the customers affected by the issue, and that it was resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Z

Zach603

1 Message

2 months ago

I can’t run the app through my tv. So I tried airplay to my tv but it throws an error and disconnects.

1

0

XfinityVictor

Official Employee

•

910 Messages

Zach603 Hello, I hope you are having a great day! I am sorry you are having issues streaming. Is the problem still ongoing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0