Xfinity stream app

Cannot connect to xfinity stream app via the app directly or a roku. Trued all troubleshooting. Says I have to connect to. My home wireless.

Responses

XfinityAmira

Official Employee

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4.2K Messages

2 years ago

Hi @user_c248fc! Thanks for taking the time to reach out on our Forums. My team is here to support you and would be more than happy to assist you with this Xfinity Stream concern. I am sorry that you're unable to successfully connect to the app or via a Roku.

For troubleshooting purposes, have you attempted to log into the Stream website (https://www.xfinity.com/stream/)? Also, please follow this link https://idm.xfinity.com/myaccount/lookup?execution=e1s1, to ensure you're logging in with the correct username attached to your account.

Let us know if you're still unable to log in, we're here to help!

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user_c248fc

Visitor

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5 Messages

I am still unable to log in. I even bought a new Roku and set it up but got the same error message that I am not on my home network....but I am!

2 years ago

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user_hkq95q

1 Message

same here keeps saying I can only do it for in home.. my service is in new hampshire but I am on vacation in south carolina in a motorhome.. I have a roku tv. also

2 years ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_hkq95q we certainly understand the importance of being able to enjoy your Xfinity Streaming services, there is a confirmed issues within the Stream app on Roku devices on their end caused by a software update to their devices. Roku is working to resolve it but it may take some time before a fix is implemented.

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2 years ago

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user_c248fc

Visitor

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5 Messages

2 years ago

No solution yet. Boo

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