Xfinity Stream App

I have been having issues for weeks with the NBC live channel on my stream app and the NBC app that I have to use my xfinity id to get access to. All other channels work fine but NBC was for weeks just stuck on a screen of a show I had watched previous to this issue starting, now it is just garbled video, that I can hear the voices just enough to know it is the current show on it. Is NBS blocked in my area on stream? I am in the 16823 zip code and work in the 16803 zip code(where I have watch most of the streaming on NBC in the past)

It is happening on multiple devices as well (both my Android phone and my IPod.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCJodie

Problem Solver

•

1.3K Messages

4 years ago

@user_f2e6c9 Hello! Sorry to learn about the Stream app issues. We can look into that. Please send us a message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

0

XfinityMary

Official Employee

•

271 Messages

4 years ago

@user_f2e6c9, thank you so much for your time today. I am happy that we were able to find a solution to the streaming issue you were experiencing with NBC. As well, I am glad we were able to help save you some money by finding you a good promotion for your favorite services. I hope you have an awesome day. We are here 24/7 if you need anything!

0