U

Visitor

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1 Message

Wed, Jul 21, 2021 7:07 PM

Xfinity Stream App

I have been having issues for weeks with the NBC live channel on my stream app and the NBC app that I have to use my xfinity id to get access to. All other channels work fine but NBC was for weeks just stuck on a screen of a show I had watched previous to this issue starting, now it is just garbled video, that I can hear the voices just enough to know it is the current show on it.  Is NBS blocked in my area on stream? I am in the 16823 zip code and work in the 16803 zip code(where I have  watch most of the streaming on NBC in  the past)

It is happening on multiple devices as well (both my Android phone and my IPod.

Responses

Official Employee

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302 Messages

2 m ago

@user_f2e6c9 Hello! Sorry to learn about the Stream app issues. We can look into that. Please send us a message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. 

Official Employee

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99 Messages

2 m ago

@user_f2e6c9, thank you so much for your time today. I am happy that we were able to find a solution to the streaming issue you were experiencing with NBC. As well, I am glad we were able to help save you some money by finding you a good promotion for your favorite services. I hope you have an awesome day. We are here 24/7 if you need anything!

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