Britt7's profile

New Poster

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1 Message

Tue, Jul 21, 2020 10:00 AM

Xfinity Stream App

Can someone please deprovision my account? There is someone accessing my Xfinity stream app without my permission. I've changed passwords, username etc. I've talked to numerous representatives who assured me this would be fixed. Please help

Frequent Visitor

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18 Messages

1 y ago

They wont do this over the forum.  You have to call them.  Good luck!

Official Employee

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196 Messages

1 y ago

Hello @Britt7,

 

We have initiated the deprovision process for your devices. You will be signed out from all devices when this takes effect in our system, but keep in mind that it sometimes takes up to 24 hours.

Thank you for your patience and please let us know if we can assist you in any other way.

Visitor

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2 Messages

2 m ago

hello...i need help doing the same thing ... anyone who may be currently watching the stream via my account need to be logged off...please help me with the deprovision process...no one seems to know what Im talking about and how to help when I call customer service!!!

Official Employee

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354 Messages

Hi there, @user_9007e6! Let's ensure no unauthorized users are accessing your services. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

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