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Visitor

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2 Messages

Tuesday, June 28th, 2022 2:55 PM

Closed

Xfinity Stream App won't allow me to watch Live TV

I pay for internet and cable through Xfinity. I downloaded the Xfinity Stream App on my Amazon fire TV, and was able to log in. However, when I click on Live TV through the App, it says I need to connect to wifi. I made sure the TV is connected to wifi, and all of the other apps work. The Xfinity Stream App will allow me to watch other old shows but not live TV. I don't see anywhere in the App that I can "reconnect" to wifi either. Any advice? 

Official Employee

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974 Messages

2 years ago

Hi there, @XfinityAngela, thank you for taking the time to post on Xfinity Forums. I am sad to hear of the issues you have been experiencing when attempting to watch Live Shows through the Xfinity Stream app. Have you attempted to disconnect the TV from the WiFi connection and reconnected? Have you done any troubleshooting with the modem itself?

Visitor

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2 Messages

@XfinityValerie​ I just tried connecting to a different wifi and I was able to get it to work. Is it normal for commercials to not be aired when using the Xfinity streaming App and watching live TV?

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